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HP Customer Support - Knowledge Base

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  • Information

    Fix and resolve Windows 10 update issue on HP Computer or Printer. Click here

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HP LaserJet Managed MFP E72425, E72430, E77422, E77428, E78223, E78228 - 13.B2.A1, 13.B2.D1, 13.A8 jam error in tray 1 (multipurpose tray)

13.B2.A1, 13.B2.D1, 13.A8 jam error in tray 1 (multipurpose tray)

Use the following procedure to clear paper jams in tray 1 (multipurpose tray). When a jam occurs, the control panel displays a message and an animation that assists in clearing the jam.
  • 13.B2.A1 Jam in right door
  • 13.B2.D1 Jam in tray 1
  • 13.A8.A1 Jam in tray 1
  • 13.A8.D1 Jam in tray 1
Click the link below to view a video of how to clear a paper jam in Tray 1.
  1. Gently remove the jammed paper from tray 1.
    Figure : Remove jammed paper from tray 1
  2. Open and then close the front door to resume printing.

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Country/Region: Flag Canada

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