Check the product number on the label located at the back of the printer.
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Check the Product Number on the label located at the back of the printer.
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Units with a product number that has an A as the last digit (Example:CQ890A, CQ891A, CQ893A) are Rev A printers.
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Units with product number that have a B, C, D, or E as the last digit (Example: CQ890B, CQ891B, CQ893B,CQ890C, CQ891C, CQ893C...) are Rev B/C printers.
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Download the firmware file found under the Firmware tab on the printer support page. Two firmware files are available, one for Rev A printers and one for Rev B printers.
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Launch the HP DesignJet Utility and select your printer.
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Select the Admin tab.
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Click the Select File… button to browse to the firmware file that you just downloaded.
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Click the Upload File button and follow the instructions.
If you are having ink cartridge rejection issues, follow this
link
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