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SUPPORT COMMUNICATION- CUSTOMER ADVISORY

Document ID: c06114651

Version: 1

Advisory: HP ZBook x2 Detachable Workstation - Rapid Pen Strokes Result In Lag Or Shortened Lines

Notice:: The information in this document, including products and software versions, is current as of the release date.The document is subject to change without notice.

Release date : 15-Aug-2018

Last updated : 16-Aug-2018

DESCRIPTION
When HP Create Control Panel is installed, rapid back and forth pen strokes may result in lag and result lines on display might be shorter than strokes.
This issue occurs when:
  • HP Create Control Panel is installed
  • A pen is used to make rapid back and forth strokes (zigzag pattern)

SCOPE
Systems:
  • HP ZBook x2 G4 Detachable Workstation
Operating Systems:
  • Microsoft Windows 10 RS3 (Version 1709)
RESOLUTION
Update the HP Create Control Panel to the following version or later:
Version
Softpaq
6.3.30rc8 Rev.A

Hardware platforms affected : HP ZBook x2 G4 Detachable Workstation

Operating systems affected : Not applicable

Software affected : Not applicable

Support Communication Cross Reference ID : IA06114651

HP Inc. shall not be liable for technical or editorial errors or omissions contained herein.The information provided is provided "as is" without warranty of any kind.To the extent permitted by law, neither HP or its affiliates, subcontractors or suppliers will be liable for incidental, special or consequential damages including downtime cost; lost profits; damages relating to the procurement of substitute products or services; or damages for loss of data, or software restorationThe information in this document is subject to change without notice.HP Inc. and the names of HP products referenced herein are trademarks of HP Inc. in the United States and other countries.Other product and company names mentioned herein may be trademarks of their respective owners.

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