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    Fix and resolve Windows 10 update issue on HP Computer or Printer. Click here

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HP Color LaserJet Enterprise MFP M577, M578, Managed MFP E57540 - 13.8 staple jam error

13.8 staple jam error

Use the following procedure to clear a staple jam. When a jam occurs, the control panel displays a message and an animation that assists in clearing the jam.
  • 13.8x.yz
  1. Open the stapler door.
    note:
    Opening the stapler door disables the stapler.
    Figure : Open the stapler door
  2. Remove the staple cartridge from the printer.
    Figure : Remove the staple cartridge
  3. Lift-up on the small lever at the back of the staple cartridge. Remove the jammed staples.
    Figure : Open the staple cartridge and remove the jammed staples
  4. Close the lever at the back of the staple cartridge. Be sure that it snaps into place.
    Figure : Close the lever on the staple cartridge
  5. Reinsert the staple cartridge into the opening inside the stapler door.
    Figure : Reinsert the staple cartridge
  6. Close the stapler door.
    Figure : Close the stapler door

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