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SUPPORT COMMUNICATION- CUSTOMER ADVISORY

Document ID: c05871088

Version: 1

Advisory: HP Microsoft Mixed Reality Headset Motion Controller - the Controller Buzzes and LEDs Flash in Circular Motion While Updating Driver

Notice:: The information in this document, including products and software versions, is current as of the release date.The document is subject to change without notice.

Release date : 08-Jan-2018

Last updated : 08-Jan-2018

DESCRIPTION
When the HP Windows Mixed Reality Headset is connected it checks for driver and firmware updates and these updates, if available, are automatically pushed to the motion controllers. During the update process, the motion controllers buzz and the LED quadrants illuminate in a circular motion until the update is complete (takes 1-2 minutes).

sourceInformation

SCOPE
Information in this document applies to:
HP Windows Mixed Reality Headset VR1000-100 with motion controllers
RESOLUTION
The behavior is by design. Just wait for the update to complete. The host device will display a message when the update is complete and the flashing and buzzing will stop.

Hardware platforms affected : HP Windows Mixed Reality Headset VR1000-100

Operating systems affected : Not applicable

Software affected : Not applicable

Support Communication Cross Reference ID : IA05871088

HP Inc. shall not be liable for technical or editorial errors or omissions contained herein.The information provided is provided "as is" without warranty of any kind.To the extent permitted by law, neither HP or its affiliates, subcontractors or suppliers will be liable for incidental, special or consequential damages including downtime cost; lost profits; damages relating to the procurement of substitute products or services; or damages for loss of data, or software restorationThe information in this document is subject to change without notice.HP Inc. and the names of HP products referenced herein are trademarks of HP Inc. in the United States and other countries.Other product and company names mentioned herein may be trademarks of their respective owners.

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