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SUPPORT COMMUNICATION- CUSTOMER ADVISORY

Document ID: c05864001

Version: 3

Important Update: HP Notebook Computer and Mobile Workstation Battery Safety Recall and Replacement Program Announced in January 2018 and Expanded in January 2019 - Additional Batteries Identified

Notice:: The information in this document, including products and software versions, is current as of the release date.The document is subject to change without notice.

Release date : 19-Dec-2017

Last updated : 22-Aug-2019

DESCRIPTION
note:
Replacement batteries provided as part of the recall program are NOT affected by this program expansion. No further action is required from customers who have already replaced their batteries through the program.
HP is expanding its ongoing worldwide voluntary safety recall and replacement program for certain notebook computer and mobile workstation batteries which was announced in January 2018 and expanded in January 2019. Following the completion of a thorough review of all records, our battery supplier recently informed us of additional batteries not identified in the program expansion announced in January 2019. In line with supplier guidance, we do not anticipate any further expansion of the program.
The potentially affected batteries may have been shipped with specific HP notebook computers and mobile workstations sold worldwide from December 2015 through October 2018. These batteries were also sold as accessories or provided as replacements from December 2015 through December 2018 through HP or an authorized HP Service Provider. The list of products affected by this battery recall are listed in the SCOPE.
The batteries have the potential to overheat, posing a fire and burn hazard to customers. For this reason, it is extremely important for customers to check whether their battery is affected.

SCOPE
The following products may have been shipped with affected batteries:
  • HP 11-f100 Notebook PC series
  • HP 11-f000 Notebook PC series
  • HP 11-f000 Notebook PC series (Touch)
  • HP ENVY m6-p100 Notebook PC
  • HP ENVY m6-p100 Notebook PC (Touch)
  • HP ENVY m6-p000 Notebook PC
  • HP ENVY m6-p000 Notebook PC (Touch)
  • HP Pavilion 15-dq0000 x360 Convertible PC
  • HP Pavilion 15-bk000 x360 Convertible PC
  • HP ProBook 430 G4 Notebook PC
  • HP ProBook 440 G4 Notebook PC
  • HP ProBook 450 G4 Notebook PC
  • HP ProBook 455 G4 Notebook PC
  • HP ProBook 470 G4 Notebook PC
  • HP ProBook 640 G2 Notebook PC
  • HP ProBook 640 G3 Notebook PC
  • HP ProBook 645 G3 Notebook PC
  • HP ProBook 645 G2 Notebook PC
  • HP ProBook 650 G2 Notebook PC
  • HP ProBook 650 G3 Notebook PC
  • HP ProBook 650 G3 Quad Core Notebook PC
  • HP ProBook 655 G3 Notebook PC
  • HP ProBook 655 G2 Notebook PC
  • HP x360 310 G2 EE Convertible PC
  • HP x360 310 G2 Convertible PC
  • HP ZBook 17 G3 Mobile Workstation
  • HP ZBook 17 G4 Mobile Workstation
  • HP ZBook Studio G3 Mobile Workstation
  • HP ZBook Studio G4 Mobile Workstation
The following products are compatible with, but were not shipped with, affected batteries. Customers may have purchased a battery as an accessory or may have received a replacement battery through services that is affected by the recall:
  • HP ENVY 15-ae100 Notebook PC
  • HP mt20 Mobile Thin Client
  • HP mt21 Mobile Thin Client
  • HP mt31 Mobile Thin Client
  • HP ProBook 430 G5 Notebook PC
  • HP ProBook 440 G5 Notebook PC
  • HP ProBook 450 G5 Notebook PC
  • HP ProBook 455 G5 Notebook PC
  • HP ProBook 470 G5 Notebook PC
RESOLUTION
Action Requested
HP’s primary concern is for the safety of our customers. Because these batteries pose a fire and burn hazard, i t is essential that you check or recheck your battery, even if you did so previously and were informed that it was not affected, by visiting the HP Battery Recall website at www.hp.com/go/batteryprogram2018 as soon as possible. If you have already replaced your battery through the recall program, you do NOT need to check your battery again.
HP released an updated BIOS, in August 2019, to include batteries added by the expansion. The updated BIOS will put the battery into “Battery Safety Mode”. If the validation indicates your battery is affected, discontinue use of the battery immediately by placing it in Battery Safety Mode. Visit the HP Battery Recall Web site at www.hp.com/go/batteryprogram2018 for information on the BIOS update. Once the battery is put into Safety Mode, you may continue to safely use your notebook or mobile workstation by connecting to an HP power adaptor.
note:
UEFI Diags prior to version 6.6.0.0 will not be able to recognize that a battery was put in Battery Safety Mode and could provide inconclusive results. Version 6.6.0.0 and later will recognize Battery Safety Mode.
note:
You may be told that your battery is not affected. Less than 3% of the potentially affected products sold during this time period (December 2015 through October 2018) include batteries that are affected by this safety recall and the expansion.
note:
If the validation tool indicates your battery is not affected, you may continue to use your system and no battery replacement is necessary.
Resolution, if the battery is affected:
If the validation process indicates that a battery is affected, the customer should cease use of the battery immediately by placing it in Battery Safety Mode. Customers may continue to use their notebook PC or mobile workstation after Battery Safety Mode is enabled by connecting to their HP power adapter.
Many of these batteries are internal to the system which means they are not customer replaceable. Customers should not remove them on their own. Customers may order free batteries and battery replacement services to be provided by an authorized technician on the HP Recall website at www.hp.com/go/batteryprogram2018 .
note:
For customers who need to validate 5 or more batteries, HP has put in place a process to assist with the validation and ordering process. For details, please refer to the FAQs tab on the HP Battery Recall website at: www.HP.com/go/batteryprogram2018.
HP will provide a replacement battery and battery replacement service by an authorized technician for each verified, affected battery, at no cost.
Replacement Notebook PC and Mobile Workstation Battery Warranty
The replacement battery has a 90 day warranty from the date the battery was received. Any extended warranty coverage or HP Care Pack associated with your Notebook is unaffected.
Recommended Action: Please follow the resolution steps outlined above.

Hardware platforms affected : HP 11-f000 Notebook PC series, HP 11-f000 Notebook PC series (Touch), HP 11-f100 Notebook PC series, HP ENVY 15-ae100 Notebook PC, HP ENVY 15-ae100 Notebook PC (Touch), HP ENVY Notebook - m6-p000 CTO, HP ENVY Notebook - m6-p000 CTO (Touch), HP ENVY Notebook - m6-p013dx (ENERGY STAR), HP ENVY Notebook - m6-p014dx (ENERGY STAR), HP ENVY Notebook - m6-p100 CTO, HP ENVY Notebook - m6-p113dx, HP ENVY Notebook - m6-p114dx (Touch) (ENERGY STAR), HP ENVY m6-p000 Notebook PC, HP ENVY m6-p000 Notebook PC (Touch), HP ENVY m6-p100 Notebook PC, HP ENVY m6-p100 Notebook PC (Touch), HP Notebook - 11-f000 CTO, HP Notebook - 11-f000 CTO (Touch), HP Notebook - 11-f001tu, HP Notebook - 11-f002tu, HP Notebook - 11-f003tu, HP Notebook - 11-f004tu, HP Notebook - 11-f005tu, HP Notebook - 11-f006tu, HP Notebook - 11-f007tu, HP Notebook - 11-f009tu, HP Notebook - 11-f010tu, HP Notebook - 11-f011tu, HP Notebook - 11-f012tu, HP Notebook - 11-f013tu, HP Notebook - 11-f014tu, HP Notebook - 11-f015tu, HP Pavilion 15-bk000 x360 Convertible PC, HP Pavilion 15-dq0000 x360 Convertible PC, HP Pavilion x360 - 11-k001nl (ENERGY STAR), HP Pavilion x360 - 11-k002ur (ENERGY STAR), HP Pavilion x360 - 11-k040nb (ENERGY STAR), HP ProBook 430 G4 Notebook PC, HP ProBook 430 G5 Notebook PC, HP ProBook 440 G4 Notebook PC, HP ProBook 440 G5 Notebook PC, HP ProBook 450 G4 Notebook PC, HP ProBook 450 G5 Notebook PC, HP ProBook 455 G4 Notebook PC, HP ProBook 455 G5 Notebook PC, HP ProBook 470 G4 Notebook PC, HP ProBook 470 G5 Notebook PC, HP ProBook 640 G2 Notebook PC, HP ProBook 640 G2 Notebook PC, HP ProBook 640 G2 Notebook PC (ENERGY STAR), HP ProBook 640 G2 Notebook PC (ENERGY STAR) Bundle, HP ProBook 640 G3 Notebook PC, HP ProBook 640 G3 Notebook PC, HP ProBook 640 G3 Notebook PC (ENERGY STAR), HP ProBook 640 G3 Notebook PC (ENERGY STAR) Bundle, HP ProBook 645 G2 Notebook PC, HP ProBook 645 G2 Notebook PC, HP ProBook 645 G2 Notebook PC (ENERGY STAR), HP ProBook 645 G3 Notebook PC, HP ProBook 645 G3 Notebook PC, HP ProBook 645 G3 Notebook PC (ENERGY STAR), HP ProBook 650 G2 Notebook PC, HP ProBook 650 G2 Notebook PC, HP ProBook 650 G2 Notebook PC (ENERGY STAR), HP ProBook 650 G2 Notebook PC (ENERGY STAR) Bundle, HP ProBook 650 G3 Notebook PC, HP ProBook 650 G3 Notebook PC, HP ProBook 650 G3 Notebook PC (ENERGY STAR), HP ProBook 650 G3 Notebook PC (ENERGY STAR) Bundle, HP ProBook 650 G3 Quad Core Notebook PC, HP ProBook 650 G3 Quad Core Notebook PC, HP ProBook 650 G3 Quad Core Notebook PC (ENERGY STAR), HP ProBook 655 G2 Notebook PC, HP ProBook 655 G2 Notebook PC, HP ProBook 655 G2 Notebook PC (ENERGY STAR), HP ProBook 655 G3 Notebook PC, HP ProBook 655 G3 Notebook PC, HP ProBook 655 G3 Notebook PC (ENERGY STAR), HP ZBook 17 G3 Mobile Workstation, HP ZBook 17 G3 Mobile Workstation, HP ZBook 17 G3 Mobile Workstation (ENERGY STAR), HP ZBook 17 G3 Mobile Workstation (ENERGY STAR) Bundle, HP ZBook 17 G4 Mobile Workstation, HP ZBook 17 G4 Mobile Workstation, HP ZBook 17 G4 Mobile Workstation (ENERGY STAR), HP ZBook 17 G4 Mobile Workstation Bundle, HP ZBook Studio G3 Mobile Workstation, HP ZBook Studio G3 Mobile Workstation, HP ZBook Studio G3 Mobile Workstation (ENERGY STAR), HP ZBook Studio G3 Mobile Workstation (ENERGY STAR) Bundle, HP ZBook Studio G3 Mobile Workstation Bundle, HP ZBook Studio G4 Mobile Workstation, HP ZBook Studio G4 Mobile Workstation, HP ZBook Studio G4 Mobile Workstation (ENERGY STAR), HP mt20 Mobile Thin Client, HP mt21 Mobile Thin Client, HP mt31 Mobile Thin Client, HP x360 310 G2 Convertible PC, HP x360 310 G2 Convertible PC, HP x360 310 G2 Convertible PC (ENERGY STAR), HP x360 310 G2 EE Convertible PC, HP x360 310 G2 EE Convertible PC

Operating systems affected : Not applicable

Software affected : Not applicable

Support Communication Cross Reference ID : IA05864001

HP Inc. shall not be liable for technical or editorial errors or omissions contained herein.The information provided is provided "as is" without warranty of any kind.To the extent permitted by law, neither HP or its affiliates, subcontractors or suppliers will be liable for incidental, special or consequential damages including downtime cost; lost profits; damages relating to the procurement of substitute products or services; or damages for loss of data, or software restoration.The information in this document is subject to change without notice.HP Inc. and the names of HP products referenced herein are trademarks of HP Inc. in the United States and other countries.Other product and company names mentioned herein may be trademarks of their respective owners.

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