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Welcome to HP Customer Support

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  • Information
    Important Print Security Update

    HP was recently made aware of a vulnerability in certain inkjet printers by a third-party researcher. HP has updates available for download to address the vulnerability. Details and more information are available in the Security Bulletin

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Samsung SCX-4825 Laser Multifunction Printer - Clearing Paper Jams

This document provides instructions on how to clear a paper jam in the printer.
When a paper jam occurs, an error message displays on the control panel of the printer.
  note:
Depending on your printer model and its options, the illustrations used in this document might be different.
  caution:
Turn off the printer when clearing jams from the printer.
Location of Jam
Message
In the paper feed area
Paper Jam 0 Open/Close Door
Inside the printer
Paper Jam 1 Open/Close Door
Inside printer or in the fuser area or in the fuser area
Paper Jam 2 Check Inside
Inside the printer
Duplex Jam 0 Check Inside
In the paper feed area or inside the printer
Duplex Jam 1 Open/Close Door
  note:
To resume printing after clearing paper jams, open and close the access door.
Clear paper jams
Paper jams can occur in several parts of the printer. Go to the appropriate section to resolve the paper jam.

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Country/Region: Flag Canada

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