HP LaserJet MFP M631-M637, E62555-E62575, E62655-E62675 - 13.A3, 13.A4 jam error in the 2,000-sheet high-capacity input (HCI) tray

The following information describes how to clear a paper jam in the 2,100-sheet high-capacity tray. When a jam occurs, the control panel displays one of the following messages and an animation that assists in clearing the jam.

• 13.A3.XX Jam in Tray Y, where Y equals the tray number assigned to the HCI
• 13.A4.XX Door Open Jam

1. Open the 2,100-sheet high-capacity input tray.
   Figure : Open the tray

   
2. Remove and discard any damaged sheets.
   Figure : Remove any jammed paper from the tray

   
3. Remove the stack of paper from the tray.
   Figure : Remove the stack of paper from the tray

   
4. Lift the tray up and then pull it straight out to remove it.
   Figure : Remove the tray from the printer

   
5. If any jammed paper is in the feed area, pull it down to remove it.
   Figure : Remove any jammed paper from the feed area

   
6. Reinstall the tray, and then load full reams of paper into the tray. The tray holds 2,100 sheets of paper.

   note:

   For best results, load full reams of paper. Avoid dividing reams into smaller sections.

   Figure : Reinstall the tray in the printer and then load a full ream of paper in the tray

   
7. Close the tray.
   Figure : Close the tray.