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Welcome to HP Customer Support

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  • Information
    Information regarding recent vulnerabilities

    HP is aware of the recent vulnerabilities commonly referred to as "Spectre" and "Meltdown". HP has published a security bulletin with patches for these issues and a list of impacted systems. We will continue to update the bulletin as more information becomes available and encourage customers to check the bulletin frequently.

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HP LaserJet Enterprise 600 M601, M602, M603 - 13.A2, 13.A3 tray 2, tray 3 paper jam

13.A2, 13.A3 tray 2, tray 3 paper jam
Use the following procedure to clear jams in Tray 2 or Tray 3. When a jam occurs, the control panel might display a message and an animation that assists in clearing the jam.
  • 13.A2.XX Jam in tray 2
  • 13.A3.XX Jam in Tray 3
  1. Slide the tray out of the product, lift it slightly, and remove any damaged paper from the tray.
    Figure : Remove the tray
  2. If the edge of the jammed paper is visible in the feed area, slowly pull the paper down and out of the product. (Do not pull the paper straight out, or it will tear.) If the paper is not visible, look in the next tray or in the top-cover area.
    Figure : Remove jammed paper
  3. Make sure that the paper is flat in the tray at all four corners and below the maximum-height indicators.
    Figure : Correct paper loading
  4. Slide the tray into the product.
    Figure : Reinstall the tray
  5. Press the OK button to clear the jam message.
  6. If a jam message persists, a sheet is still jammed in the product. Look for the jam in another location.

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Country/Region: Flag Canada

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