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    Fix and resolve Windows 10 update issue on HP Computer or Printer. Click here

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HP LaserJet Enterprise 700 color MFP M775 - 13.8 jam error in the stapler/stacker

13.8 jam error in the stapler/stacker

Use the following procedure to clear paper jams in the stapler/stacker. When a jam occurs, the control panel displays a message and an animation that assists in clearing the jam.
  • 13.80.A1
  • 13.80.D1
  • 13.84.A1 Jam in lower bin area
  • 13.85.A1 Jam inside right cover
  • 13.85.A1 Jam inside right door
  • 13.85.F1 Jam inside right cover
  1. If paper is visible in the stapler/stacker output bin, grasp the leading edge of the paper and slowly pull the paper out of the printer.
    Figure : Remove jammed paper from the stapler/stacker output bin
  2. Open the stapler/stacker door.
    Figure : Open the stapler/stacker door
  3. If jammed paper is visible, grasp both sides of the paper and slowly pull it out of the printer.
    Figure : Remove any jammed paper from inside the door
  4. Lift up on the green tab to open the paper guide, and remove any jammed paper that is under the guide.
    Figure : Lift the paper guide and remove any jammed paper
  5. Close the stapler/stacker door.
    Figure : Close the stapler/stacker door

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