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HP Customer Support - Knowledge Base

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  • Information
    Coronavirus (COVID-19) Impact

    We are experiencing longer than expected wait times to reach an agent. Please use our digital solutions like the Virtual Agent and Diagnostic Tools or your HP account for faster service. Instant Ink customers please visit instantink.com

    Information
    Are you working from home?

    It can be challenging when webcam, audio, or tools don’t work as expected. Check our tips and fixes!

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HP Notebook - 14-an012nr (ENERGY STAR) Product Specifications

Hardware

Product number
W2M55UA
Product name
HP Notebook - 14-an012nr (ENERGY STAR)
Microprocessor
AMD Quad-Core E2-7110 (1.8 GHz, 2 MB cache)
Memory, standard
4 GB DDR3L-1600 SDRAM (1 x 4 GB)
Video graphics
AMD Radeon™ R2 Graphics
Hard drive
  • 32 GB eMMC
Display
14" diagonal HD SVA BrightView WLED-backlit (1366 x 768)
Keyboard
Full-size island-style keyboard
Pointing device
Touchpad with multi-touch gesture support
Wireless connectivity
802.11b/g/n (1x1)
Network interface
Integrated 10/100 BASE-T Ethernet LAN
Expansion slots
1 multi-format SD media card reader
External ports
1 VGA; 1 HDMI; 1 headphone/microphone combo; 2 USB 2.0; 1 USB 3.0; 1 RJ-45
Power supply type
45 W AC power adapter
Battery type
3-cell, 31 Wh Li-ion
Webcam
HP TrueVision HD Webcam (front-facing) with integrated digital microphone
Audio features
DTS Studio Sound™ with 2 speakers

Software

Operating system
Windows 10 Home 64
HP apps
HP Connected Photo; HP ePrint; HP Support Assistant
Software included
McAfee LiveSafe™
Pre-installed software
CyberLink PowerDirector; Dropbox; Netflix; TripAdvisor

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Country/Region: Flag Canada

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