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HP LaserJet Pro, Ultra Printers - Paper Jam Error

This document is for HP LaserJet Pro MFP M130a, M130nw, M130fn, M130fw, M132a, M132nw, M132fn, M132fp, M132fw, M132snw, LaserJet Ultra MFP M134a and M134fn printers.
When trying to print, one of the following error messages displays.
  • The Attention light blinks, and an Er and 04, 05, or 06 alternate on the printer control panel.
  • A Jam in input tray, Jam in output bin, or Document feeder jam. Clear and reload. message displays on the printer control panel.
  • A Paper Jam message displays on the computer screen.
Clear the printer of any jammed paper, or reset the printer if the printer has no jammed paper.
  note:
The following images might show a different printer, but the steps are the same.
Step 1: Look for jammed paper
Confirm the error displayed on the printer control panel, and then use one of the following sections to find and clear any paper or media that might be stuck inside the printer.
Step 2: Reset the printer
Sometimes a paper jam error persists even though there is no jammed paper (false paper jam).
  1. Turn the printer on, if it is not already on.
  2. Wait until the printer is idle and silent before you continue.
  3. With the printer turned on, disconnect the power cord from the rear of the printer.
  4. Unplug the power cord from the wall outlet.
  5. Wait at least 60 seconds.
  6. Plug the power cord back into the wall outlet.
      note:
    HP recommends connecting the printer power cord directly to the wall outlet.
  7. Reconnect the power cord to the rear of the printer.
  8. Turn on the printer, if it does not automatically turn on.
    The printer might go through a warm-up period. The printer lights might flash, and the carriage might move.
  9. Wait until the warm-up period finishes and your printer is idle and silent before you proceed.
Step 3: Try to print again
Try to print again to make sure the hardware functions correctly. If the problem persists, continue to the next step.
Service or replace your HP product if you completed all preceding steps.
To see if your product is still under warranty, go to the warranty check website http://www.support.hp.com/checkwarranty. Contact HP Support to schedule a repair or replacement. If you are in Asia Pacific, Contact HP Support to find a local service center in your area.
Repair fees might apply for out-of-warranty products.

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