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HP Business Notebook PCs - Failed to Create Conexant Audio Factory

This document pertains to HP business notebooks with Conexant Smart Audio.

When starting up the computer, the following message displays: Failed to create Conexant Audio Factory, the SmartAudio will now exit

Step 1: Uninstall and reinstall the Conexant High Definition SmartAudio driver

Uninstall the current driver, and then install the most up-to-date driver.

In Windows, search for and open Device Manager.
Navigate to the Conexant High Definition SmartAudio driver, right-click it, and then select Uninstall device.
If you are prompted to delete the driver software, select the Delete the driver software for this device box, and then click Uninstall.
Restart the computer.
Go to the HP Customer Support - Software and Driver Downloads page.
Navigate to the product page for your computer.
Expand the Driver-Audio section.
Click Download next to Conexant High Definition SmartAudio Driver.
After the driver finishes installing, restart the computer.
If the issue persists, continue to the next step.

Step 2: Check antivirus software for conflicts and out-of-date definitions

The Conexant Utility Service can be misidentified as a virus by your antivirus software. Use these steps to verify the antivirus software is not preventing the computer from running the utility.

Open the antivirus software on the computer.
Click the buttons or menu items that read Update, Update now, or Live update.

An update window opens.
Follow the on-screen instructions to update your antivirus software.
Navigate to the Firewall or Program Control area.
Verify that the Conexant Utility Service (CxUtilSvc) is not identified as a potential risk or unwanted program.

note:
If there is an option to make the Conexant Utility Service a trusted application, select it.
If the issue persists, continue to the next step.

Step 3: Start and configure the Conexant Utility Service

The required utility service might not be turned on. Use these steps to turn it on and configure it to start automatically.

Press the Windows logo key + the R key.
In the Open field of the Run window, type services.msc, and then click OK.
In the Services window, navigate to CxUtilSvc, and then double-click it.

The Properties window opens.
In the Properties window, change the Startup type to Automatic. If the Service status is stopped, click Start.
Click Apply, and then click OK.
Restart the computer.

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