This document provides information about how to resolve common error messages related to scan failures. It does not contain all of the possible error codes for HP LaserJet Pro printers.
The following table lists common control panel messages and event codes for HP LaserJet printers. It also lists descriptions of the codes and the actions recommend to resolve the errors.
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Control panel message/ Event code
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Description
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Recommended action
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30.0012
Scanner Error 12
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The scanner motor is unable to find the home position. This error typically occurs during the startup sequence.
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Turn the printer off, and on again, and then try the job again.
If the problem persists, replace the scanner motor. Contact HP support: www.hp.com/go/support
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30.0013
Scanner Error 13
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The scanner motor is unable to find the home position. This error typically occurs during the startup sequence.
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Turn the printer off, and on again, and then try the job again.
If the problem persists, replace the scanner motor. Contact HP support: www.hp.com/go/support
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30.0016
Scanner Error 16
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The CIS sensor in the scan module is not communicating with the printer. This error typically occurs during the startup sequence.
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Turn the printer off, and on again, and then try the job again.
Check all flat-flexible cables that connect the scanner.
If the problem persists, replace the internal scan assembly or the formatter. Contact HP support: www.hp.com/go/support
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30.0017
Scanner Error 17
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The scanner motor is in the incorrect position.
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Turn the printer off, and on again, and then try the job again.
Observe the scan carriage during scanning and verify no internal objects, such as cables, are obstructing the scan head.
If the problem persists, replace the internal scan assembly or the formatter. Contact HP support: www.hp.com/go/support
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30.0023
Scanner Error 23
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The scanner calibration failed.
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Turn the printer off, and on again, and then try the job again.
Check all flat-flexible cables that connect the scanner.
If the problem persists, replace the internal scan assembly or the formatter. Contact HP support: www.hp.com/go/support
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