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Welcome to HP Customer Support

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  • Information
    Information regarding recent vulnerabilities

    HP is aware of the recent vulnerabilities commonly referred to as "Spectre" and "Meltdown". HP has published a security bulletin with patches for these issues and a list of impacted systems. We will continue to update the bulletin as more information becomes available and encourage customers to check the bulletin frequently.

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HP ePrint Software - Security Options for HP ePrint Software (Mac)

There are security options available in HP ePrint Software for Mac for each printer connection type (network or cloud).
Network security options
On a wired or wireless network, there are three security options:
  • Everyone can print.
  • The creator/owner manages documents.
  • The administrator manages the printer's settings.
Cloud security options
Print job communication and transfer:
  • Print requests are sent from the HP ePrint print client to the HP cloud through HTTPS (OAuth authentication).
  • The cloud sends notification to the HP ePrint printer of the pending print request through XMPP—an XML-based messaging procedure.
  • The Web-connected printer authenticates to the HP ePrint cloud to receive the pending print request. The HP ePrint printer establishes an HTTPS connection with the cloud server, and the print request is printed by the Web-connected printer.
  • HP ePrint-enabled printers can be locked through HP Connected by changing the default access to Allowed senders. Print jobs originating from HP ePrint Software are processed through HP Connected after authenticating the HP ePrint Software’s originating email and PIN.

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Ask the community!


Support Forum

Support Forum

Join the conversation! Find Solutions, ask questions, and share advice with other HP product owners. Visit now


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Country/Region: Flag Canada

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