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SUPPORT COMMUNICATION- CUSTOMER ADVISORY

Document ID: c04725309

Version: 1

Advisory: HP Pro Tablet EE G1 - No LCD Backlight, Display Remains Black When Running on Battery Power Only

Notice:: The information in this document, including products and software versions, is current as of the release date.The document is subject to change without notice.

Release date : 25-Jun-2015

Last updated : 25-Jun-2015

DESCRIPTION
The display backlight may intermittently fail to work when the computer is running on battery power only. The backlight works normally when the computer is connected to AC power. And powering the computer off and back on recovers the backlight.

sourceInformation

SCOPE
Information in this document applies to the following:
Computers:
HP Pro Tablet 10 EE G1
RESOLUTION
Connect the tablet to the AC adapter and update the BIOS using the following SoftPaq:
SoftPaq Description
Release Notes
Download SoftPaq
HP Pro Tablet System BIOS Update
Version: 1.05
Revision: A Pass: 1
NOTE: A more recent version of this software may be available. Check for newer versions at http://www8.hp.com/us/en/drivers.html.

Hardware platforms affected : HP Pro Slate 10 EE G1 Tablet, HP Pro Slate 10 EE G1 Tablet (ENERGY STAR) (deleted), HP Pro Tablet 10 EE G1

Operating systems affected : Not applicable

Software affected : Not applicable

Support Communication Cross Reference ID : IA04725309

HP Inc. shall not be liable for technical or editorial errors or omissions contained herein.The information provided is provided "as is" without warranty of any kind.To the extent permitted by law, neither HP or its affiliates, subcontractors or suppliers will be liable for incidental, special or consequential damages including downtime cost; lost profits; damages relating to the procurement of substitute products or services; or damages for loss of data, or software restorationThe information in this document is subject to change without notice.HP Inc. and the names of HP products referenced herein are trademarks of HP Inc. in the United States and other countries.Other product and company names mentioned herein may be trademarks of their respective owners.

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