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SUPPORT COMMUNICATION- CUSTOMER ADVISORY

Document ID: c04471632

Version: 1

Advisory: HP Point of Sale and Retail Systems - HP Receipt Printer Losing Connection

Notice:: The information in this document, including products and software versions, is current as of the release date.The document is subject to change without notice.

Release date : 03-Oct-2014

Last updated : 08-Oct-2014

DESCRIPTION
Systems in the SCOPE may lose connection to the HP USB POS printer. Rebooting the system restores the printer connection but the issue can occur again.

sourceInformation

SCOPE
Information in this document applies to the following:
Systems:
  • HP ap5000 All-in-One Point of Sale System
  • HP MX10 Retail Solution
  • HP Point of Sale System rp5000
  • HP RP2 Retail System Model 2000
  • HP RP2 Retail System Model 2020
  • HP RP2 Retail System Model 2030
  • HP RP3 Retail System Model 3100
  • HP RP5 Retail System Model 5810
  • HP rp5700 Point of Sale System
  • HP rp5800 Point of Sale System (ENERGY STAR)
  • HP rp5800 Retail System
  • HP RP7 Retail System Model 7100
  • HP RP7 Retail System Model 7800
Printers:
  • HP Dual Serial USB Thermal Receipt Printer
  • HP Hybrid Thermal Printer with MICR
  • HP PUSB Thermal Receipt Printer
RESOLUTION
To resolve this issue, download and install the following SoftPaq:
SoftPaq Description
Release Notes
Download SoftPaq
HP USB Receipt Printer JPOS Drivers and Utility
Version: 1.13.0.0
Revision: A
NOTE: A more recent version of this software may be available. Check for newer versions at http://www.hp.com/.

Hardware platforms affected : HP Dual Serial USB Thermal Receipt Printer, HP Dual Serial USB Thermal Receipt Printer, HP Hybrid Thermal Printer with MICR, HP MX10 Retail Solution with Retail Jacket, HP PUSB Thermal Receipt Printer, HP Point of Sale rp5000, HP RP2 Retail System Model 2000, HP RP2 Retail System Model 2000, HP RP2 Retail System Model 2000 (ENERGY STAR), HP RP2 Retail System Model 2000 Base Model, HP RP2 Retail System Model 2020, HP RP2 Retail System Model 2020, HP RP2 Retail System Model 2020 (ENERGY STAR) (deleted), HP RP2 Retail System Model 2020 Base Model, HP RP2 Retail System Model 2030, HP RP2 Retail System Model 2030, HP RP2 Retail System Model 2030 (ENERGY STAR), HP RP2 Retail System Model 2030 Base Model, HP RP3 Retail System Model 3100, HP RP5 Retail System Model 5810, HP RP5 Retail System Model 5810, HP RP5 Retail System Model 5810 (ENERGY STAR), HP RP5 Retail System Model 5810 Base Model, HP RP7 Retail System Model 7100, HP RP7 Retail System Model 7800, HP Value Serial USB Receipt Printer, HP Value Serial USB Receipt Printer, HP ap5000 All-in-One Point of Sale System, HP rp5700 Point of Sale System, HP rp5800 Retail System, HP rp5800 Retail System (ENERGY STAR) (deleted)

Operating systems affected : Not applicable

Software affected : Not applicable

Support Communication Cross Reference ID : IA04471632

HP Inc. shall not be liable for technical or editorial errors or omissions contained herein.The information provided is provided "as is" without warranty of any kind.To the extent permitted by law, neither HP or its affiliates, subcontractors or suppliers will be liable for incidental, special or consequential damages including downtime cost; lost profits; damages relating to the procurement of substitute products or services; or damages for loss of data, or software restorationThe information in this document is subject to change without notice.HP Inc. and the names of HP products referenced herein are trademarks of HP Inc. in the United States and other countries.Other product and company names mentioned herein may be trademarks of their respective owners.

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