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HP LaserJet Pro - Troubleshoot 10.xx and Supplies messages

This document provides information about how to resolve common supplies related error messages. It also provides information for ordering replacement cartridges and identifying non-hp cartridges.
Troubleshooting control panel messages and event codes
The following table lists supplies related control panel messages and event codes for HP LaserJet printers. It also lists descriptions of the codes and the actions recommend to resolve the errors.
  note:
This document does not contain all of the possible error codes for the HP LaserJet printer. The following table includes only the most common error codes associated with supplies.
Control panel message/Event code
Description
Recommended action
10.0004 Supply Error
10.1004 Supply memory error
There is a communication failure with the imaging drum.
  • Turn the printer off and then on.
  • Remove and then reinstall the imaging drum.
  • If reinstalling the imaging drum or restarting the printer does not resolve the error, replace the imaging drum.
If the error persists, contact HP. Visit www.hp.com/go/support for contact options.
10.000X Supply memory error
10.100X Supply memory error
There is a communication failure with one of the toner cartridges.
In the error code, the "X" indicates which toner cartridge is causing the error:
  • 0 = black
  • 1 = cyan
  • 2 = magenta
  • 3 = yellow
  • Turn the printer off and then on.
  • Verify that the toner cartridge is installed correctly.
  • Remove and then reinstall the toner cartridge.
  • If the above actions to not resolve the error, replace the toner cartridge.
If the error persists, contact HP. Visit www.hp.com/go/support for contact options.
10.330X
Used (X) supply.
In the error code, the "X" indicates which toner cartridge is causing the error:
  • 0 = black
  • 1 = cyan
  • 2 = magenta
  • 3 = yellow
Replace the toner cartridge.
  note:
This error code might display when a genuine HP cartridge reaches the "low" state and is then removed from one printer and installed into another printer.
  note:
When the 10.330X error code displays, the Supplies Status Page of the printer’s HP Embedded Web Server (EWS) will display the toner cartridge status as No consumable life. However, it is still possible for the printer to print.
10.700X
The toner cartridge life has passed the Very Low stage
In the error code, the "X" indicates which toner cartridge is causing the error:
  • 0 = black
  • 1 = cyan
  • 2 = magenta
  • 3 = yellow
Replace the toner cartridge.
  note:
The 10.700X error code is a warning message and indicates that the toner cartridge warranty period is over. See HP LaserJet Print Cartridges and Imaging Drums Limited Warranty Statement (c01848047] and HP's Premium Protection Warranty: LaserJet toner cartridge limited warranty statement (c03352689) for more information about the toner cartridge warranty.
10.7100
One of the color toner cartridges is at the estimated end of its useful life.
The printer will print only in black.
Replace the toner cartridge.
  note:
When the printer displays a Very Low message, the toner cartridge warranty period is over. See HP LaserJet Print Cartridges and Imaging Drums Limited Warranty Statement (c01848047) and HP's Premium Protection Warranty: LaserJet toner cartridge limited warranty statement (c03352689) for more information about the toner cartridge warranty.
10.8100
The black toner cartridge is at the estimated end of its useful life.
The printer will stop printing in black.
Replace the toner cartridge.
  note:
When the printer displays a Very Low message, the toner cartridge warranty period is over. See HP LaserJet Print Cartridges and Imaging Drums Limited Warranty Statement (c01848047) and HP's Premium Protection Warranty: LaserJet toner cartridge limited warranty statement (c03352689) for more information about the toner cartridge warranty.
Cartridge is low
The toner cartridge is nearing the estimated end of its useful life.
Ensure that a replacement toner cartridge is available.
  note:
See A Cartridge is low or Cartridge is very low message displays on the product control panel (c03941299) for more information about how to change when a Cartridge is low or Cartridge is very low message displays on the printer control panel.
  note:
When the printer displays a Very Low message, the toner cartridge warranty period is over. See HP LaserJet Print Cartridges and Imaging Drums Limited Warranty Statement (c01848047) and HP's Premium Protection Warranty: LaserJet toner cartridge limited warranty statement (c03352689) for more information about the toner cartridge warranty.
Cartridge is very low
The toner cartridge is at the estimated end of its useful life.
Replace the toner cartridge.
  note:
The printer can continue printing until there is a decrease in print quality. Actual cartridge life can vary.
  note:
See A Cartridge is low or Cartridge is very low message displays on the product control panel (c03941299) for more information about how to change when a Cartridge is low or Cartridge is very low message displays on the printer control panel.
  note:
When the printer displays a Very Low message, the toner cartridge warranty period is over. See HP LaserJet Print Cartridges and Imaging Drums Limited Warranty Statement (c01848047) and HP's Premium Protection Warranty: LaserJet toner cartridge limited warranty statement (c03352689) for more information about the toner cartridge warranty.
Cartridge Missing
The toner cartridge is not installed.
  • Verify that the toner cartridge is installed correctly.
  • Remove and then reinstall the toner cartridge.
Used <color> cartridge is installed
A used supply has been installed. The toner cartridge is most likely a refilled cartridge.
Install a genuine HP toner cartridge.
  note:
This error message might display when a genuine HP cartridge reaches the "low" state and is then removed from one printer and installed into another printer.
If you believe you purchased a genuine HP supply, visit www.hp.com/go/anticounterfeit to determine if the toner cartridge is a genuine HP cartridge, and learn what to do if it is not a genuine HP cartridge.
Used cartridges installed
Used supplies have been installed. The toner cartridges are most likely refilled cartridges.
Install a genuine HP toner cartridge.
  note:
This error message might display when a genuine HP cartridge reaches the "low" state and is then removed from one printer and installed into another printer.
If you believe you purchased a genuine HP supply, visit www.hp.com/go/anticounterfeit to determine if the toner cartridge is a genuine HP cartridge, and learn what to do if it is not a genuine HP cartridge.
Used supplies in use
Used supplies have been installed. The toner cartridges are most likely refilled cartridges.
Install a genuine HP toner cartridge.
  note:
This error message might display when a genuine HP cartridge reaches the "low" state and is then removed from one printer and installed into another printer.
If you believe you purchased a genuine HP supply, visit www.hp.com/go/anticounterfeit to determine if the toner cartridge is a genuine HP cartridge, and learn what to do if it is not a genuine HP cartridge.
10.400X
Genuine HP supplies have been installed.
In the error code, the "X" indicates which toner cartridge is causing the error:
  • 0 = black
  • 1 = cyan
  • 2 = magenta
  • 3 = yellow
No action is necessary.
This message is for informational purposes only.
10.310X
Non-HP supplies installed
In the error code, the "X" indicates which toner cartridge is causing the error:
  • 0 = black
  • 1 = cyan
  • 2 = magenta
  • 3 = yellow
Install a genuine HP toner cartridge.
If you believe you purchased a genuine HP supply, visit www.hp.com/go/anticounterfeit to determine if the toner cartridge is a genuine HP cartridge, and learn what to do if it is not a genuine HP cartridge.
Order supplies
Maintaining the HP LaserJet Pro printer will sometimes require ordering new supplies. See the table below for information about how to order HP LaserJet supplies.
Supply ordering information
Order supplies and paper
Order through service or support providers
Contact an HP-authorized service or support provider.
Order using the HP Embedded Web Server (EWS)
To access, in a supported Web browser on your computer, enter the printer IP address or host name in the address/URL field. The EWS contains a link to the HP SureSupply Web site, which provides options for purchasing Original HP supplies.
Identify non-HP toner cartridge
Hewlett-Packard Company cannot recommend the use of non-HP toner cartridges, either new or remanufactured.
  note:
Any damage caused by a non-HP toner cartridge is not covered under the HP warranty and service agreements.
  • Click here to review the HP Premium Protection Warranty: LaserJet toner cartridge limited warranty statement
  • Click here to review the HP LaserJet Print Cartridges and Imaging Drums Limited Warranty Statement
The HP Anti-Counterfeit Information Web site (www.hp.com/go/anticounterfeit) helps to determine if a toner cartridge is a genuine HP cartridge, and what to do if it is not a genuine HP cartridge.
The toner cartridge might not be a genuine HP toner cartridge if you notice the following:
  • The supplies status page indicates that a non-HP supply is installed.
  • There are a high number of problems with the toner cartridge.
  • The cartridge does not look as it usually does (for example, the packaging differs from HP packaging).
  note:
Instructions for replacing toner cartridges can be found on the printer’s Web page on www.hp.com/go/support.

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