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HP Customer Support - Knowledge Base

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  • Information
    Fix HP Printer issue on macOS

    A [software component] will damage your computer message displays when printing or while installing - Click Here

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    Audio or sound issues? Try our automated HP Audio check!

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    Fix and resolve Windows 10 update issue on HP Computer or Printer. Click here

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    Create an HP account today!

     Connect with HP support faster, manage all of your devices in one place, view warranty information and more. Learn more​

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HP LaserJet - Advanced configuration with HP Utility for OS X

Use the HP Utility to check printer status or to view or change printer settings from a computer.
You can use the HP Utility when the printer is connected with a USB cable or is connected to a TCP/IP-based network.

Open HP Utility

  1. At the computer, open the Applications folder.
  2. Select HP, and then select HP Utility.

HP Utility features

The HP Utility toolbar includes these items:
  • Devices: Click this button to show or hide Mac products found by the HP Utility.
  • All Settings: Click this button to return to the HP Utility main view.
  • HP Support: Click this button to open a browser and go to the HP support website.
  • Supplies: Click this button to open the HP SureSupply website.
  • Registration: Click this button to open the HP registration website.
  • Recycling: Click this button to open the HP Planet Partners Recycling Program website.
HP Utility consists of pages that you open by clicking in the All Settings list. The following table describes the tasks that you can perform with HP Utility.
Item
Description
Supplies Status
Show the printer supplies status and gain access to links for ordering supplies online.
Device Information
Show information about the currently selected printer, including the printer Service ID (if assigned), the firmware version (FW Version), the Serial Number, and the IP address.
Commands
Send special characters or print commands to the printer after the print job.
note:
This option is available only after you open the View menu and select the Show Advanced Options item.
File Upload
Transfer files from the computer to the printer. You can upload the following types of files:
  • HP LaserJet printer command language (.PRN)
  • Portable document format (.PDF)
  • Postscript (.PS)
  • Text (.TXT)
Power Management
Configure the printer economy settings.
Update Firmware
Transfer a firmware update file to the printer.
note:
This option is available only after you open the View menu and select the Show Advanced Options item.
HP Connected
Access the HP Connected website.
Message Center
Display error events that have occurred with the printer.
Network Settings
(Network-connected printers only)
Configure the network settings, such as the IPv4 settings, IPv6 settings, Bonjour settings, and other settings.
Supplies Management
Configure how the printer should behave when supplies are nearing the end of their estimated life.
Trays Configuration
Change paper size and type for each of the trays.
Additional Settings
Open the HP Embedded Web Server (EWS) for the printer.
note:
USB connections are not supported.
Proxy Server Settings
Configure a proxy server for the printer.

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