This document applies to HP Chromebook computers with Chrome OS.
This document describes what to do when your HP Chromebook has power but does not boot up into the operating system. If the computer is unresponsive, freezes, or has a dark display, follow the steps in this document to resolve the issue.
If your Chromebook has no power, go to Chromebook Does Not Power On or Charge Battery.
note:If your computer displays the error message Chrome OS is missing or damaged, skip to step 3.