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HP Photosmart e-All-in-One Printer Series (D110) - Printed Text or Image Is Skewed or Crooked

Issue
The text or an image on the printed page is skewed to one side or crooked.
Solution one: Load paper correctly
Follow these steps to load paper in the printer.
  1. Place 10 to 25 sheets of one size and type of paper in the tray, and then make sure that the paper lies flat in the tray.
  2. Slide the paper stack so that the right side of the paper stack is even with the right side of the tray.
  3. Slide the paper length and paper width guides toward the paper stack until they touch the edges of the stack.
  4. Check the rear access door to make sure that it is securely installed.
  5. Try printing again.
  • If these steps resolved the issue, you do not need to continue troubleshooting.
  • If the issue persists, continue to the next solution.
Solution two: Make sure that the printer is within skew tolerance
Follow these steps to make sure that the printer functions within its allowed skew tolerance.
Step one: Print a printer status report
Print a test page to make sure that the hardware functions correctly.
The following video demonstrates how to print a printer status report.
  note:
This video shows the HP Photosmart e-All-in-One Printer series (D110), but the steps are the same for your printer.
If you have trouble viewing the video or to view the video in a different size, click here to play the video on YouTube.
  1. Load plain white paper in the input tray.
  2. Touch the button () next to the Setup icon () in the lower-left corner of the control panel.
  3. Touch the Right Arrow button () to select Tools, and then touch OK.
  4. Touch the Right Arrow button () to select Printer Status Report, and then touch OK. The printer prints the test page.
Step two: Check whether the printer is within skew tolerance
Follow the steps to use the test page to check whether the printer functions within skew tolerance.
  1. Fold the test page so the top and bottom measure marks overlap exactly.
      Figure : Measure marks on the printer status page
      Illustration: Measure marks on the printer status page
    1. Top measure mark, which looks like a 'T'
    2. Bottom measure mark, which looks like two vertical lines on top of a horizontal line
  2. Look through the page to see the vertical lines.
    If the single line falls between the double lines, the printer functions within the allowed skew tolerance.
  • If the printer is within skew tolerance, continue to the next step.
  • If the printer is not within skew tolerance, skip to 'Solution three: Service the printer.'
Step three: Clean the paper rollers
Follow these steps to clean the paper rollers inside the printer.
  1. Press the Power button to turn off the printer.
  2. Disconnect the power cord from the rear of the printer.
  3. Press in the tab on the left side of the rear access door to release the door. Remove the door by pulling it away from the printer.
    Figure : Remove the rear access door
    Illustration of removing the rear access door
  4. Dampen a lint-free cloth with bottled or distilled water, and then squeeze any excess water from the cloth.
  5. Press the cloth against the rollers, and then rotate them upward with your fingers. Apply a moderate amount of pressure to remove dust or dirt buildup.
    Figure : Clean the paper rollers
    Illustration of rollers in rear of printer
  6. Allow the rollers to dry for 10 or 15 minutes.
  7. Reattach the rear access door. Gently push the door forward until it snaps into place.
    Figure : Reattach the rear access door
    Illustration of reattaching the rear access door
  8. Reconnect the power cord to the rear of the printer.
  9. Press the Power button to turn on the printer.
  10. Try printing again.
  • If these steps resolved the issue, you do not need to continue troubleshooting.
  • If the issue persists, continue to the next solution.
Service or replace your HP product if you completed all preceding steps.
To see if your product is still under warranty, go to the warranty check website http://www.support.hp.com/checkwarranty. Contact HP Support to schedule a repair or replacement. If you are in Asia Pacific, Contact HP Support to find a local service center in your area.
Repair fees might apply for out-of-warranty products.

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