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Welcome to HP Customer Support

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  • Information
    Information regarding recent vulnerabilities

    HP is aware of the recent vulnerabilities commonly referred to as "Spectre" and "Meltdown". HP has published a security bulletin with patches for these issues and a list of impacted systems. We will continue to update the bulletin as more information becomes available and encourage customers to check the bulletin frequently.

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HP ENVY Ultrabook 6-1030em Product Specifications

Hardware
Software
Hardware
Product Name
6-1030em
Product Number
B8G05EA
Microprocessor
1.7 GHz Intel Core i5-3317U
Chipset
Intel HM77 Express
Microprocessor Cache
3 MB L3 cache
Memory
6 GB DDR3
Memory Max
Supports up to 8 GB DDR3 (2 DIMM)
Video Graphics
AMD Radeon HD 7670M (2 GB DDR3 dedicated)
Hard Drive
500 GB SATA (5400 rpm)
Up to 24 GB partition for system recovery
Display
39,6 cm (15.6") HD BrightView LED-backlit (1366 x 768)
Network Card
Integrated 10/100/1000 Gigabit Ethernet LAN
Wireless Connectivity
802.11b/g/n; Bluetooth
Sound
Beats Audio with 2 speakers and HP Triple Bass Reflex Subwoofer
Keyboard
Full size island-style
Pointing Device
HP Imagepad with on/off button and support for multitouch gestures
External Ports
Multi-format digital media card reader1 HDMI
1 headphone-out
1 microphone-in
1 USB 2.0
2 USB 3.0
1 RJ45
Dimensions
37.4 x 25.28 x 1.98 cm
Weight
Starting at 2.15 kg
Power
65W AC power adapter
4-cell Li-Ion polymer
Camera
HP TrueVision HD Webcam
single digital microphone with software
Software
Operating System:
Genuine Windows 7 Home Premium 64
Security and Support:
HP Setup Manager
HP Recovery Manager (recovery partition, recovery CD/DVD creation tool)
Productivity and Finance:
Microsoft Office Starter: reduced-functionality Word and Excel only
with advertising. No PowerPoint or Outlook. Buy Office 2010 to use the full featured software.
Internet Solutions:
Symantec Norton Internet Security (60 days live update)
Beats Audio
HP CoolSense
HP ProtectSmart
HP Games powered by WildTangent
Absolute Data Protect (90 days free subscription)
EasyBits Magic Desktop
Evernote
Windows Live Essentials

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Ask the community!


Support Forum

Support Forum

Join the conversation! Find Solutions, ask questions, and share advice with other HP product owners. Visit now

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Country/Region: Flag Canada

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