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HP LaserJet Pro 200 Color M276n and M276nw - 'Load Paper' Error Message Displays and the Printer Does Not Pick Up or Feed Paper

Issue
The 'Load Paper' error message displays on the printer's control panel LCD, and the printer does not pick up or feed the paper from the paper input tray.
Important: You must follow these solutions in the order presented to resolve the issue.
Solution one: Perform a power reset
Resetting the printer can clear a paper feed issue.
Follow these steps to reset the printer.
  1. Press the Power switch to turn on the printer.
  2. With the printer turned on, disconnect the power cord from the rear of the printer.
  3. Unplug the power cord from the wall outlet.
  4. Wait at least 30 seconds.
  5. Plug the power cord back into the wall outlet.
  6. Reconnect the power cord to the rear of the printer.
  7. Press the Power switch to turn on the printer.
  8. Try printing the original document again.
  • If the original document prints, the issue is resolved, and there is no need to continue troubleshooting.
  • If the original document does not print, continue to the next solution.
Solution two: Check the condition of the paper, and then reload it
Paper feed issues might result from dusty, torn, wrinkled, wet, or folded paper in the tray. The quality of the paper can also make a difference. Use only good quality paper that meets printer specifications. Follow these steps to check the condition of the paper.
  note:
To purchase paper in the United States and Canada, go to HP Home & Home Office.
Step one: Check the condition of the paper
Follow these steps to check the condition of the paper.
  1. Remove the stack of paper from the tray.
  2. Check for obstructions inside the tray. Use a flashlight to view the mechanism inside the tray to make sure that nothing blocks the paper from engaging with the rollers. Even small pieces of paper can cause paper feed issues.
      note:
    If you find obstructions in the paper path, skip to the section on cleaning the rollers.
  3. Examine the condition of the paper, and then replace any ripped, dusty, curled, wrinkled, or bent paper.
  4. Make sure that all the paper in the stack is the same size and type. Never load mixed types of paper in the tray. The product can only process one type of paper at a time.
  5. Tap the stack of paper on a flat surface to align the edges.
  6. Make sure that the stack of paper contains no fewer than 10 sheets and no more than 25 sheets of paper.
      note:
    You need to use 10 to 25 sheets of paper only for purposes of these troubleshooting steps. When the issue is resolved, you can resume loading paper according to the paper tray capacity specifications for your product.
Step two: Reload the paper
Follow these steps to reload paper.
  1. Pull out the paper input tray.
    Figure : Pull out the paper input tray
    Image: Pull out the paper tray
  2. Slide the paper guides to their outermost positions.
    Figure : Slide out the paper guides
    Image: Slide out the paper guides.
      note:
    To load legal-size paper, extend the tray by pressing and holding the extension tab while pulling the front of the tray outward.
    Figure : Extend tray for legal paper
    Image: Extend tray for legal paper.
  3. Place the stack of paper print side up in the tray, and then make sure that the stack is flat at all four corners.
  4. Slide the paper guides inward so that they rest against the stack of paper.
    Figure : Slide the paper guides inward
    Image: Sliding the paper guides inward.
  5. Push down on the paper to make sure that the paper stack sits below the paper limit tabs on the sides of the tray.
      note:
    The tray capacity is 150 sheets.
    Figure : Push down on the paper
    Image: Push down on the paper.
  6. Slide the paper tray into the printer.
    Figure : Insert the paper tray
    Image: Insert the paper tray
Step three: Print a configuration report
Follow these steps to print a configuration report.
  1. If the printer Home screen is not active, touch anywhere on the screen to activate it.
  2. On the printer control panel, press the Setup icon ().
  3. Touch Reports, and then touch Configuration Report to print the report.
  • If the configuration report prints, try printing the original document again. If the issue is resolved, there is no need to continue troubleshooting.
  • If the configuration report does not print, continue with the next solution.
Solution three: Adjust the settings in the print driver
The printer might not pick up paper if the paper size and type in the paper input tray do not match the settings in the print driver. This feature of the printer helps to avoid wasting ink and paper if the paper is not what you expected.
  1. Return to the document you were trying to print when the issue occurred.
  2. Click File, and then click Print. The Print window opens.
    Figure : Click File, and then click Print
  3. Click the button that opens the Properties dialog box.
  4. Click the Paper/Quality tab.
  5. From the Paper Sizes drop-down list, select the paper size that matches the paper in the printer.
    For example, if you have 101.6 x 152.4 mm (4 x 6 inch) photo paper loaded in the paper tray, select 4x6in.
  6. From the Paper Type drop-down list, select the paper type that matches the paper in the printer.
      note:
    Selecting More from the drop-down list opens a new window where you can select specific paper weights and types.
    If the required paper size is not in the drop-down list, follow these steps to create a custom paper size.
    1. Click Custom.
    2. In the Name dialog box, type a name for the new custom size.
    3. In the Width and Length boxes, type the dimensions.
    4. Select the unit of measurement (Inches or Millimeters), and then click Save.
    5. Click OK to close the Custom Paper Size dialog box, and then click OK again to close the Properties dialog box.
        note:
      You must exit the Properties dialog box to apply your changes.
    6. Open the Properties dialog box again, and then select the new custom size from the Paper Size drop-down list.
  7. Click OK, and then click OK again to print the document.
  • If the document prints, the issue is resolved, and there is no need to continue troubleshooting.
  • If the document prints on plain white paper, but not a special paper type, there is no need to continue troubleshooting. The problem is probably related to the paper that you were trying to print on. Review the Cause and Prevent paper pick issues sections within the Experiencing frequent or recurring paper pick issues? section at the beginning of this document.
  • If the document does not print, continue with the next solution.
Solution four: Service the printer
If the printer printed a configuration report with plain white paper, the printer is functional and does not need service. Other issues, such as connectivity, print driver settings, special paper, photo paper facing shiny side up, or slick or damaged paper might cause the problem. Review the Cause and Prevent paper pick issues sections within the Experiencing frequent or recurring paper pick issues? section at the beginning of this document.

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