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HP Customer Support - Knowledge Base

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  • Information

    Fix and resolve Windows 10 update issue on HP Computer or Printer. Click here

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HP LaserJet Pro 200 Color M251n- A "Toner Low" Message Displays on the Computer

Issue

A 'Toner Low' message displays on your computer, and the printer does not print.

Solution: Override the 'Toner Low' message

You can override the 'Toner Low' message by changing your Supply Settings options in System Setup.
note:
Once the HP print cartridge reaches Very Low, the HP Premium Protection Warranty ends.
  1. On the printer control panel, press OK to open the menus.
  2. Press the Right Arrow button () until you see System Setup, and then press OK.
  3. Press the Right Arrow button () until you see Supply Settings, and then press OK.
  4. Press the Right Arrow button () to select either Black Cartridge or Color Cartridges, and then press OK.
  5. Press the Right Arrow button () until you see Very Low Setting, and then press OK.
  6. Press the Right Arrow button () and then press OK to select one of the following options:
    • Continue: Select this option to set the printer to alert you that the print cartridge is very low, but to continue printing.
    • Prompt: Select this option to set the printer to stop printing and prompt you to replace the print cartridge. Either acknowledge the prompt and continue printing or choose to be prompted in 100 pages, 200 pages, 300 pages, 400 pages or never.
      note:
      The default prompt option is set at 100 pages. This option is provided as a customer convenience and is not an indication these pages will have acceptable print quality. You can enable or disable the default setting at any time, and you do not have to re-enable it when you install a new print cartridge.
    • Print Black: On the Color Cartridges menu, select Print Black to alert you when the print cartridge is very low, but to continue printing in black only.
  7. After selecting your settings, attempt the print job again.
Purchase replacement cartridges and other supplies from the HP Store or local retailers.

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Country/Region: Flag Canada

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