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SUPPORT COMMUNICATION- CUSTOMER ADVISORY

Document ID: c03248353

Version: 1

HP Notebook PCs - Stop Error After Installing Symantec Enpoint Protection and Broadcom WLAN Utility

Notice:: The information in this document, including products and software versions, is current as of the release date.The document is subject to change without notice.

Release date : 20-Mar-2012

Last updated : 20-Mar-2012

DESCRIPTION
The notebook experiences a stop error (blue screen) after installing the Broadcom WLAN device deriver and utility and Symantec Endpoint Protection 11.0.x.
The error code is 0x0000007E and it is always associated with the teefer2.sys file. For example:

SCOPE
HP EliteBook 2560p Notebook PC
RESOLUTION
To resolve this issue, go to the Symantec web site and update Symantec Endpoint Protection.
For more information, see the following:

Hardware platforms affected : HP EliteBook 2560p Notebook PC

Operating systems affected : Not applicable

Software affected : Not applicable

Support Communication Cross Reference ID : IA03248154

HP Inc. shall not be liable for technical or editorial errors or omissions contained herein.The information provided is provided "as is" without warranty of any kind.To the extent permitted by law, neither HP or its affiliates, subcontractors or suppliers will be liable for incidental, special or consequential damages including downtime cost; lost profits; damages relating to the procurement of substitute products or services; or damages for loss of data, or software restorationThe information in this document is subject to change without notice.HP Inc. and the names of HP products referenced herein are trademarks of HP Inc. in the United States and other countries.Other product and company names mentioned herein may be trademarks of their respective owners.

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Country/Region: Flag Canada

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