HP Customer Support - Knowledge Base







HP Officejet 6600 e-All-in-One and 6700 Premium e-All-in-One Series Printers (H711) - More Than One Page at a Time Feeds Through the All-in-One


When you try to print, scan, fax, or copy, more than one page at a time feeds through the product.
If your issue is limited to the automatic document feeder, see the solution to clean the automatic document feeder first.

Solution one: Check the paper

Paper feed issues might result from dusty, torn, wrinkled, wet, or folded paper in the tray. The quality of the paper can also make a difference. Follow these steps to check the condition of the paper.

Step one: Check the condition of the paper

  1. Remove the stack of paper from the tray.
  2. Check for obstructions inside the tray. Use a flashlight to view the mechanism inside the tray to make sure that nothing blocks the paper from engaging with the rollers. Even small pieces of paper can cause paper feed issues.
    If you find obstructions in the paper path, skip to the section on cleaning the rollers.
  3. Examine the condition of the paper, and then replace any ripped, dusty, curled, wrinkled, or bent paper.
  4. Make sure that all the paper in the stack is the same size and type. Never load mixed types of paper in the tray. The product can only process one type of paper at a time.
  5. Make sure that the paper in the stack is a supported paper type for the product.
  6. Tap the stack of paper on a flat surface to align the edges.
  7. Make sure that the stack of paper contains no fewer than 10 sheets and no more than 25 sheets of paper.
    You need to use 10 to 25 sheets of plain white letter or A4 sized paper only for purposes of these troubleshooting steps. When the issue is resolved, you can resume loading paper according to the paper tray capacity specifications for your product.

Step two: Reload the paper

Follow these steps to load plain paper in the product.
  1. Lift the output tray.
    Figure : Lift the output tray
    Image: Lift the output tray
  2. Slide the paper width guides out as far as possible.
    Figure : Slide the paper width guides out
    Image: Slide the paper width guides out
  3. Insert the paper print-side down in the tray. Push the stack of paper into the tray as far as possible. Make sure that the paper is not higher than the line marking in the tray.
    Do not load paper while the product is printing. Jams or paper feed issues might occur.
  4. Slide the paper width guides in until they touch the edge of the stack of paper.
  5. Lower the output tray.
  6. Pull out the tray extender, and then lift the paper catch.
    Figure : Pull out the tray extender
    Image: Pulling out the tray extender and lifting the paper catch

Step three: Print a Printer Status Report

Printing a Printer Status Report verifies if the hardware functions correctly.
  1. Load Letter or A4, unused, plain white paper into the input tray.
  2. On the product control panel, touch the Right Arrow () to display the second navigation screen.
  3. Touch the Setup icon ().
  4. Touch the Down Arrow (), and then touch Reports.
  5. Touch Printer Status Report. The self-test report prints.
  • If these steps resolved the issue, you do not need to continue troubleshooting.
  • If the issue persists, continue to the next solution.

Solution two: Clean the rollers

Dust, paper fiber, and other debris might accumulate on the paper feed and pick rollers and cause paper jams and paper feed issues. Follow these steps to clean the paper feed and pick rollers.

Solution three: Clean the automatic document feeder

If the product picks up more than one sheet of paper from the automatic document feeder (ADF), clean the rollers and the separator pad in the ADF.

Step one: Clean the separator pad and rollers

  1. Gather the following materials:
    • A clean, lint-free cloth, or any cloth that will not come apart or leave fibers
    • Distilled, filtered, or bottled water (tap water might damage the product)
  2. Remove any documents from the document feeder tray.
    Figure : Remove documents from the ADF
    Image: Remove documents from the document feeder tray
  3. Press the Power button () to turn off the product.
  4. Disconnect the power cord from the rear of the product.
  5. Lift the cover of the ADF until it stops.
      Figure : Lift the ADF cover
      Image: Lifting the ADF cover
    1. The ADF cover
    2. The ADF rollers
    3. The ADF separator pad
  6. Find the separator pad.
  7. Lightly dampen a clean lint-free cloth with distilled or bottled water, and then squeeze any excess liquid from the cloth.
  8. Use the damp cloth to wipe any residue off the separator pad.
    Figure : The separator pad
    Image: The separator pad
  9. Find the ADF pick rollers.
    Figure : The ADF pick rollers
    Image: The ADF pick rollers
  10. Use the damp cloth to wipe any residue off the rollers.
  11. Dry the rollers and separator pad with a clean, dry, lint-free cloth.
  12. Close the ADF cover.

Step two: Make a copy using the ADF

  1. Load several sheets of the original document print-side up in the ADF document feeder.
  2. Reconnect the power cord to the rear of the product.
  3. Press the Power button () to turn on the product.
  4. On the touch screen, touch Copy ().
  5. Touch Start Black to pull the pages through the ADF.
  • If these steps resolved the issue, you do not need to continue troubleshooting.
  • If the issue persists, continue to the next solution.

Solution four: Service the All-in-One

Service or replace your HP product if you completed all preceding steps.
To see if your product is still under warranty, go to the warranty check website http://www.support.hp.com/checkwarranty. Contact HP Support to schedule a repair or replacement. If you are in Asia Pacific, Contact HP Support to find a local service center in your area.
Repair fees might apply for out-of-warranty products.






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