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SUPPORT COMMUNICATION- CUSTOMER ADVISORY

Document ID: c02563263

Version: 1

HP Notebook PCs - Media Card Is Not Detected in the Card Reader

Notice:: The information in this document, including products and software versions, is current as of the release date.The document is subject to change without notice.

Release date : 22-Oct-2010

Last updated : 22-Oct-2010

DESCRIPTION
The notebook cannot detect a media card in the card reader. Re-inserting the media card does not correct this error.
The Device Manager displays the media card as "Unknown USB2.0-CRW device."

sourceInformation

SCOPE
HP ProBook 4320s Notebook PC
HP ProBook 4321s Notebook PC
HP ProBook 4420s Notebook PC
HP ProBook 4520s Notebook PC
HP ProBook 4520s Notebook PC
HP ProBook 4525s Notebook PC
HP ProBook 4720s Notebook PC
HP ProBook 4720s Notebook PC
HP ProBook 5220m Notebook PC
HP ProBook 5320m Notebook PC
RESOLUTION
To resolve this issue, complete the following steps.
  1. Open the Device Manager and select Unknown USB2.0-CRW.
  2. Click the Scan for hardware changes icon within the Device Manager window. The card reader device should be recognized and installed correctly.
  3. Restart the notebook.

Hardware platforms affected : HP ProBook 4320s Notebook PC, HP ProBook 4321s Notebook PC, HP ProBook 4420s Notebook PC, HP ProBook 4520s Notebook PC, HP ProBook 4525s Notebook PC, HP ProBook 4720s Notebook PC, HP ProBook 5220m Notebook PC, HP ProBook 5320m Notebook PC

Operating systems affected : Not applicable

Software affected : Not applicable

Support Communication Cross Reference ID : IA02563249

HP Inc. shall not be liable for technical or editorial errors or omissions contained herein.The information provided is provided "as is" without warranty of any kind.To the extent permitted by law, neither HP or its affiliates, subcontractors or suppliers will be liable for incidental, special or consequential damages including downtime cost; lost profits; damages relating to the procurement of substitute products or services; or damages for loss of data, or software restorationThe information in this document is subject to change without notice.HP Inc. and the names of HP products referenced herein are trademarks of HP Inc. in the United States and other countries.Other product and company names mentioned herein may be trademarks of their respective owners.

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