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Welcome to HP Customer Support

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  • Information
    Information regarding recent vulnerabilities

    HP is aware of the recent class of vulnerabilities referred to as “speculative execution side-channel attacks”. HP has released a security bulletin for systems with Intel x86 processor, and will continue to provide more information on other processors (ARM, AMD) as it becomes available. 

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HP Scanjet Enterprise 7500 - Misfeed (multipick) detection

Misfeed (multipick) detection
The Misfeed multipick detection feature stops the scan process if it senses that multiple pages are fed into the scanner at one time. This feature is enabled by default.
You might want to disable this feature if:
  • You are scanning multipart forms (a use that HP does not recommend).
  • Documents have labels or sticky notes attached to them.
To change this setting in an HP Smart Document Scan Software profile, follow these steps:
  1. Open the HP Smart Document Scan Software.
  2. Select a scan profile, and then click Edit profile.
  3. On the Scan tab of the Profile Settings dialog box, click Hardware Options, and then select or clear the Misfeed (multipick) detection check box.
      note:
    When Misfeed (multipick) detection is enabled, you can exclude a specific region from detection by selecting a region from the Exclude region for multipick detection drop-down list.
  note:
Use the ISIS or TWAIN user interface to enable misfeed detection when scanning from third-party software.

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Support Forum

Support Forum

Join the conversation! Find Solutions, ask questions, and share advice with other HP product owners. Visit now


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Country/Region: Flag Canada

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