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Welcome to HP Customer Support

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HP Scanjet Professional 3000 Scanner - Replace the pick roller

Replace the pick roller under the following conditions:
  • The Maintenance Recommended dialog box indicates it is due for maintenance.
  • You experience repeated document jams and cleaning the pick roller did not help.
The roller replacement kit contains a roller and installation instructions. To order the replacement kit, go to www.hp.com/support.
  note:
The roller replacement kit is a consumable and is not covered under warranty or standard service agreements.
To replace the rollers, follow these steps:
  1. Press and hold the Power button for 3 seconds to turn off the scanner, and then disconnect the USB cable and power supply from the scanner.
  2. Replace the rollers as described in the installation instructions that were included with the replacement kit.
    Figure : Replacing the rollers
  3. Close the scanner hatch, and then reconnect the USB cable and power supply to the scanner.
      note:
    HP recommends that you replace the pick roller every 100,000 scans.

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Country: Flag Canada

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