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SUPPORT COMMUNICATION- CUSTOMER ADVISORY

Document ID: c02467214

Version: 1

HP Notebook PCs - QuickLook/FastLook Fails to Capture Outlook Emails After Resuming from Hibernation Mode

Notice:: The information in this document, including products and software versions, is current as of the release date.The document is subject to change without notice.

Release date : 09-Aug-2010

Last updated : 10-Aug-2010

DESCRIPTION
If the notebook is configured to forward Google Gmail to Microsoft Outlook e-mail client, the Outlook mailbox is empty when the notebook is powered on or resumes from Hibernation mode because the Capture Data plug-in is working incorrectly.
When the Capture Data plug-in is functioning correctly, e-mails will appear after the QuickLook button is pressed.

sourceInformation

SCOPE
HP EliteBook 2540p Notebook PC
HP EliteBook 2740p Tablet PC
HP EliteBook 8440p Notebook PC
HP EliteBook 8440w Mobile Workstation
HP EliteBook 8540p Notebook PC
HP EliteBook 8540w Mobile Workstation
HP EliteBook 8740w Mobile Workstation
HP Mini 5102
HP Mini 5103
HP ProBook 4310s Notebook PC
HP ProBook 4311s Notebook PC
HP ProBook 4320s Notebook PC
HP ProBook 4321s Notebook PC
HP ProBook 4410s Notebook PC
HP ProBook 4411s Notebook PC
HP ProBook 4415s Notebook PC
HP ProBook 4416s Notebook PC
HP ProBook 4420s Notebook PC
HP ProBook 4425s Notebook PC
HP ProBook 4510s Notebook PC
HP ProBook 4515s Notebook PC
HP ProBook 4520s Notebook PC
HP ProBook 4525s Notebook PC
HP ProBook 4710s Notebook PC
HP ProBook 4720s Notebook PC
HP ProBook 5220m Notebook PC
HP ProBook 5310m Notebook PC
HP ProBook 5320m Notebook PC
HP ProBook 6440b Notebook PC
HP ProBook 6445b Notebook PC
HP ProBook 6540b Notebook PC
HP ProBook 6545b Notebook PC
HP ProBook 6550b Notebook PC
HP ProBook 6555b Notebook PC
RESOLUTION
To resolve this issue, configure Microsoft Outlook to match the settings below.
Incoming Mail (POP3) Server: pop.gmail.com
Use SSL: Yes
Port: 995
Outgoing Mail (SMTP) Server:
smtp.gmail.com (use authentication)
Use Authentication: Yes
Port for TLS/STARTTLS: 587
Port for SSL: 465
  note:
If it is confirmed that encryption is active for SMTP in Outlook, attempt to configure the SMTP server on a different port: 465 or 587.
Account Name: your full email address (including @gmail.com or @your_domain.com)
Email Address: your email address (username@gmail.com or username@your_domain.com)
Password: your Gmail password
  note:
Outlook client has to support SMTP authentication in order to forward mail from Google Gmail.

Hardware platforms affected : HP EliteBook 2540p Notebook PC, HP EliteBook 2740p Tablet PC, HP EliteBook 8440p Notebook PC, HP EliteBook 8440w Mobile Workstation, HP EliteBook 8540p Notebook PC, HP EliteBook 8540w Mobile Workstation, HP EliteBook 8740w Mobile Workstation, HP Mini 5102, HP Mini 5103, HP ProBook 4310s Notebook PC, HP ProBook 4311s Notebook PC, HP ProBook 4320s Notebook PC, HP ProBook 4321s Notebook PC, HP ProBook 4410s Notebook PC, HP ProBook 4411s Notebook PC, HP ProBook 4415s Notebook PC, HP ProBook 4416s Notebook PC, HP ProBook 4420s Notebook PC, HP ProBook 4425s Notebook PC, HP ProBook 4510s Notebook PC, HP ProBook 4515s Notebook PC, HP ProBook 4520s Notebook PC, HP ProBook 4525s Notebook PC, HP ProBook 4710s Notebook PC, HP ProBook 4720s Notebook PC, HP ProBook 5220m Notebook PC, HP ProBook 5310m Notebook PC, HP ProBook 5320m Notebook PC, HP ProBook 6440b Notebook PC, HP ProBook 6445b Notebook PC, HP ProBook 6455b Notebook PC, HP ProBook 6540b Notebook PC, HP ProBook 6545b Notebook PC, HP ProBook 6550b Notebook PC, HP ProBook 6555b Notebook PC

Operating systems affected : Microsoft Windows Vista (32-bit) with Downgrade English OS Microsoft Windows XP Microsoft Windows XP Advanced Server Media Microsoft Windows XP Home Edition Microsoft Windows XP Pro 64-Bit Edition Microsoft Windows XP Professional Edition

Software affected : Not applicable

Support Communication Cross Reference ID : IA02466840

HP Inc. shall not be liable for technical or editorial errors or omissions contained herein.The information provided is provided "as is" without warranty of any kind.To the extent permitted by law, neither HP or its affiliates, subcontractors or suppliers will be liable for incidental, special or consequential damages including downtime cost; lost profits; damages relating to the procurement of substitute products or services; or damages for loss of data, or software restorationThe information in this document is subject to change without notice.HP Inc. and the names of HP products referenced herein are trademarks of HP Inc. in the United States and other countries.Other product and company names mentioned herein may be trademarks of their respective owners.

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