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SUPPORT COMMUNICATION- CUSTOMER ADVISORY

Document ID: c02187568

Version: 1

HP Notebook PCs - Unable to Play DVD in Media Player

Notice:: The information in this document, including products and software versions, is current as of the release date.The document is subject to change without notice.

Release date : 17-May-2010

Last updated : 17-May-2010

DESCRIPTION
The notebook is unable to play a DVD using Media Player software.

sourceInformation

SCOPE
Compaq 320 Notebook PC
Compaq 420 Notebook PC
Compaq 620 Notebook PC
HP 420 Notebook PC
HP 620 Notebook PC
RESOLUTION
To resolve this issue, use InterVideo WinDVD Player to play the DVD. Alternately, download and install Intel Video Driver and Control Panel.
Softpaq Description
Information
Download
Intel Video Driver and Control Panel
VERSION: 8.15.10.2057 REV: A
  note:
A more recent version of this software may be available. Check for updated drivers and software for your computer at http://www.hp.com.

Hardware platforms affected : Compaq 320 Notebook PC, Compaq 420 Notebook PC, Compaq 620 Notebook PC, HP 420 Notebook PC, HP 620 Notebook PC

Operating systems affected : Not applicable

Software affected : Not applicable

Support Communication Cross Reference ID : IA02187559

HP Inc. shall not be liable for technical or editorial errors or omissions contained herein.The information provided is provided "as is" without warranty of any kind.To the extent permitted by law, neither HP or its affiliates, subcontractors or suppliers will be liable for incidental, special or consequential damages including downtime cost; lost profits; damages relating to the procurement of substitute products or services; or damages for loss of data, or software restorationThe information in this document is subject to change without notice.HP Inc. and the names of HP products referenced herein are trademarks of HP Inc. in the United States and other countries.Other product and company names mentioned herein may be trademarks of their respective owners.

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