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HP Customer Support - Knowledge Base

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  • Information
    Fix HP Printer issue on macOS

    A [software component] will damage your computer message displays when printing or while installing - Click Here

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    Audio or sound issues? Try our automated HP Audio check!

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    Fix and resolve Windows 10 update issue on HP Computer or Printer. Click here

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    Create an HP account today!

     Connect with HP support faster, manage all of your devices in one place, view warranty information and more. Learn more​

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HP LaserJet Pro CM1415fn and CM1415fnw Color Multifunction Printers - The product does not pick up paper

The product does not pick up paper

If the product does not pick up paper from the tray, try these solutions.
  1. Open the product and remove any jammed sheets of paper.
  2. Load the tray with the correct size of paper for your job.
  3. Make sure the paper guides in the tray are adjusted correctly for the size of paper. Adjust the guides so they are touching the paper stack without bending it.
  4. Check the product control panel to see if the product is waiting for you to acknowledge a prompt to feed the paper manually. Load paper, and continue.

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Country/Region: Flag Canada

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