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Welcome to HP Customer Support

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  • Information
    Information regarding recent vulnerabilities

    HP is aware of the recent vulnerabilities commonly referred to as "Spectre" and "Meltdown". HP has published a security bulletin with patches for these issues and a list of impacted systems. We will continue to update the bulletin as more information becomes available and encourage customers to check the bulletin frequently.

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HP Scanjet Enterprise 7000n - Basic troubleshooting tips

Basic troubleshooting tips
Simple issues such as smudges on the scanner glass or loose cables can cause your product to produce fuzzy scans, operate in an unexpected manner, or fail to operate. Always check the following items when you encounter scanning problems.
  • If scans are fuzzy, check to see if the glass strips inside the document feeder are dirty or smudged. If so, clean the glass strips.
    Make sure that the original document is clear and crisp to ensure a clear scan.
  • Make sure that the Ethernet and power supply cables are firmly seated in their respective connectors on the back of the product, and that the power supply power cable is plugged into a working electrical outlet or surge protector.
  • Make sure that the product buttons are enabled.
  • Press the Power button, touch the Restart option, and then touch the OK button.
  • Make sure the product latch is closed.
If you continue to have problems, it is possible that your firmware is out of date or has become corrupted. See www.hp.com/support to locate firmware updates for your product.

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Ask the community!


Support Forum

Support Forum

Join the conversation! Find Solutions, ask questions, and share advice with other HP product owners. Visit now


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Country/Region: Flag Canada

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