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HP Designjet Printers - How to Locate a Reseller or Local Authorized Service Provider (ASP)

Information

Customers (not only Designjet users but many product users) often call asking for a resource to use for locating regional resellers or an ASP. This information is directly from a document published on an internal HP sharepont, written by a TSG Operations HP Employee.

Details

When a customer asks if HP can provide a local ASP or Reseller name in their area use the following information to support the customer.
note:
Web pages are dynamic/subject to change. Please provide feedback if any of the steps, links or illustrations in this document become inaccurate.
Steps to using the Partner Locator Web page; there are the following two Search Options:
  • Search by Product tab
  • Search by Partner Name tab
Search by Product
  1. From the Search by Product tab, select the ‘Type’ of search from the Find a Partner for: drop-down.
  2. Fill in appropriate fields to begin a search:
    1. HP Product that the customer has or is interested in
    2. Add appropriate miles into the “Local HP partner within a radius of ___ Miles” field
    3. Use the customers State and Zip Code
    4. Click the ‘Find’ button
  3. Provide the results information to the customer
    • Business Name and Address
    • Phone number
    • Distance
Search by Partner Name
  1. From the Search by Partner Name tab perform the following steps:
    1. Type in the Partner Name in the Name* field.
    2. Add the State.
    3. Click the Find button.
  2. Provide the results information to the customer:
    • Business Name and Address
    • Phone number
    • Distance