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HP Customer Support - Knowledge Base

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  • Information
    Fix Windows 10 Update Issues

    > Print spooler or any other printer problems caused by a Windows 10 update or upgrade - Click Here
    > Resolve Windows 10 or update issues on HP computer – Click Here

    Information

    Fix intermittent print spooler service errors that may cause print jobs to fail post a Windows update. Click here

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HP EliteBook Notebook PCs - Using DriveLock Feature on the Units

Information

DriveLock is a security feature that offers customers the advanced protection against unauthorized access to valuable data on their internal client hard drives. The feature has been designed to meet the needs of the customers who cannot afford for their sensitive data to fall into the wrong hands.
DriveLock is an industry standard security feature that helps prevent unauthorized access to the data on specific hard drives. DriveLock has been implemented as an extension to Computer Setup. It is only available on certain systems and only when DriveLock capable hard drives are detected.
DriveLock uses two passwords:
  • User password
  • Master password
Either of these passwords can be used to access the hard drive, but DriveLock protection can only be removed by using the Master password.
Each of these passwords:
  • Can be up to 32 alphanumeric characters and are not case sensitive.
  • Must be set and entered with the same keys. For example, a password set with keyboard number keys will not be recognized if it is entered with embedded keypad number keys.
There is no recovery for a forgotten DriveLock password. A DriveLock password can only be deleted by disabling DriveLock protection from the drive. There is no recovery if a master DriveLock password is forgotten.

Details

To enable DriveLock password, complete the following steps:
  1. Go to BIOS, then Security, and DriveLock password.
  2. Select Notebook Hard drive.
  3. You will receive a warning. Click Yes.
  4. Type Master password.
      caution:
    If this master password is lost, it will not be possible to disable DriveLock password on the unit.
  5. Type User password.
  6. Enable Drivelock by typing DriveLock.Save changes and exit.
Now, whenever you cold boot the unit, that is, shutdown, and then power on the unit, the user is prompted to type the DriveLock password.
To disable the DriveLock password, complete the following steps:
  1. Boot the unit and press F10 at the HP logo.
  2. Unit will prompt for the DriveLock password.
  3. Type the Master password and enter the BIOS setup screen.
  4. Go to Security, then DriveLock Password 5, and select Notebook Hard drive.
  5. Click Disable Protection.
  6. It will prompt for the Master password. Type the Master password and click Enter. Save changes and exit.
The DriveLock password is now removed.
  caution:
User will be prompted for the DriveLock password only if does a shutdown and then powers on the unit. If the unit is restarted, it will not prompt.
DriveLock settings are accessible only when you enter Computer Setup by turning on (not restarting) the computer.

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Country/Region: Flag Canada

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