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HP Customer Support - Knowledge Base

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HP Officejet J3600 All-in-One Series - Horizontal Streaks or Lines in the Printed Image

Issue

The product is working, but the printout shows streaks or lines. The lines are perpendicular to the direction the paper moved through the product.
Figure : Defect, with the direction the paper moved through the product indicated

Solution

Step one: Make sure you have genuine HP ink cartridges

HP cannot guarantee the quality or reliability of non-HP ink. If the ink cartridges have been refilled, try replacing them with genuine HP ink cartridges.

Step two: Clean the printheads using HP Solution Center

  1. Follow these steps to open the product Toolbox.
    1. Click Start, click All Programs, click HP, and then click HP Solution Center.
    2. If there is more than one product installed on the computer, make sure that the correct product is selected in HP Solution Center.
    3. Click Settings, and then click Printer Toolbox.
  2. On the Features tab, click Printer Services, and then click Clean the Printheads. Follow the on-screen instructions to clean the printheads.

Step three: Align the printheads

  1. Follow these steps to open the product Toolbox.
    1. Click Start, click All Programs, click HP, and then click HP Solution Center.
    2. If there is more than one product installed on the computer, make sure that the correct product is selected in HP Solution Center.
    3. Click Settings and then click Printer Toolbox.
  2. On the Features tab, click Printer Services, and then click Align the Printheads. Follow the on-screen instructions to align the printheads.

Step four: Service the product

Service or replace your HP product if the issue persists after completing all the preceding steps.
Go to Contact HP Customer Support to schedule a product repair or replacement. If you are in Asia Pacific, you will be directed to a local service center in your area.
To confirm your warranty status, go to HP Product Warranty Check. Repair fees might apply for out-of-warranty products.

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