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HP and Compaq Desktop PCs - Pressing CTRL + ALT + S Opens a Support Information Window

This document pertains to HP and Compaq desktop computers with Windows XP, Vista, and Windows 7.
Use the Ctrl+Alt+S key combination to open a helpful support information window.

Support Calls

An online support agent might ask for this information during a support call. If so, press the Ctrl+Alt+S keys while the Windows desktop is shown to open a support information window. Provide the support agent that the agent is asking for.
Figure : Support Information window in Windows XP
In Windows Vista, extra information for the product number may be displayed. If so, the agent may only need the first seven to eleven digits of the product number.
Figure : Support Information window in Windows Vista

Support Information window opens when it is not wanted

Pressing Ctrl+Alt+S keys simultaneously while using software or playing a game can sometimes cause a Support Information window (this may also cause the game or software to switch back to the Windows desktop).
HP and Compaq desktop computers are designed to display System Information when pressing Ctrl+Alt+S keys simultaneously. However, this key combination may also be needed by other software.
If you use software that requires the Ctrl+Alt+S key combination, associate the HP or Compaq System Information window to some other key combination, or remove the Support Information key press entirely. To do so, use the following steps:
  1. Click Start , All Programs, "HP Help and Tools".
  2. For Compaq computers, right-click either Compaq Support Information or Compaq Presario Support Information, and click Properties.
    For Pavilion computers, right-click either HP Support Information or HP Pavilion Support Information, and click Properties.
    Figure : Path to support information properties (in Windows Vista)
  3. Click inside the Shortcut keys field, and either delete the contents of the Shortcut Keys (None) or change it to another key combination that you are not using in other software programs. For example, if you want to change the key combination to CTRL + ALT + Z, select the Shortcut key field and press all three keys at the same time.
    Figure : Support Information Properties window

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