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HP SLC3760N MediaSmart TVs - Frequently Asked Questions About MediaSmart

This document pertains to HP SLC3760N MediaSmart TVs.
This document answers frequently asked questions about your HP MediaSmart TV.
note:
The media sharing capabilities of Microsoft Windows Media Connect has been moved to Windows Media Player (version 11), for more information, please refer to the Microsoft web site Microsoft Windows Media Connect Frequently Asked Questions (in English).

Why can't the TV find my computer (or the computer find the TV)?

I've done everything to set up the TV and the computer, and the TV still can't find my computer. Or, Windows Media Connect on the computer can't see the TV. Why?
Try these things:
  • Make sure that Windows Media Player 11 is installed and configured for sharing.
  • Make sure both the TV and the computer are connected to your home network, and that the network is running.
  • A firewall may block Windows Media Connect from the network. Reset the Microsoft firewall settings in Windows Media Connect, or, if you are using another firewall program, make Windows Media Connect a trusted program and make your whole home network a trusted device. For additional help with firewalls, see the MediaSmart Web site (in English).
  • At the computer, make sure you are not logged in on a DOMAIN account. For example, most laptops or computers used in a corporate environment are connected in a DOMAIN. If you use DOMAINs at home, create an Admin account outside of the DOMAIN and use teh computer with Windows Media Player from there.
  • Restart the computer.
  • Make sure you are using Windows Media Player 11 (or greater). If you have an earlier version of Windows Media Player, download and install version 11 from the Microsoft Windows Media Player 11 web site (in English).
  • Make sure that the computer your TV is connecting through is not using a Virtual Private Network (VPN) tunnel. Broadcast services and Universal Plug and Play may not work through a VPN tunnel.

Why does the video freeze or lose connection when streaming video?

When streaming files, such as viewing a movie, I lose connection between my computer and MediaSmart TV or the video freeze. Why?
To recover, turn off the TV and then turn it on again.
During high transfer rates, as when streaming videos, your firewall may block Windows Media Player from working. Reset the Microsoft firewall settings for Windows Media Player, or, when using another firewall program, make Windows Media Player a trusted program and make your entire home network a trusted device. For additional help with firewalls, see the MediaSmart Web site http://www.hp.com/go/mediasmart (in English).

Why is streaming video choppy?

When viewing streaming video from my computer using a wireless LAN, the video is choppy. Why?
  • Streaming video quality can depend on computer performance and the size of the video file. HP recommends using a computer with at least a 233 MHz processor.
  • For better quality over wireless, HP recommends using an access point (router) that supports IEEE 802.11a. IEEE 802.11g is the second choice. IEEE 802.11b access points work well for audio and picture streaming, but are not recommended for video because of bandwidth limitations.
    The quality of streaming video over wireless depends upon many factors, including the file size, the position of the TV and its distance from the access point (router), the type of access point, overall network traffic in your home network, and possible interference from neighboring access points. The access point may have special settings that control multimedia streaming, such as channel, protection mode, and ACK mode. Changing these from the default settings may improve your wireless network performance; refer to your router user manual.

Where are the files I am sharing on the computer?

I cannot find files on the TV that I know are in folders I am sharing on the computer. Why?
Your MediaSmart TV displays supported multimedia files that are in the folders that have been shared on your network.
Windows Media Player does not show media files it does not recognize or does not support, such as audio files for iTunes in MP4 (AAC) format.

Can I watch TV from my Media Center computer? Can I play recorded TV shows?

MediaSmart TV can play TV from a Media Center computer, and can play recorded TV shows and protected content.
  • You can connect the MediaSmart TV directly to the Media Center PC as a television using component cables and view TV just like a regular TV.
  • Microsoft Media Center PCs record TV programs in a proprietary format called dvr-ms. Your MediaSmart TV supports playback of dvr-ms files through Windows Media Player.
    note:
    Lip-sync and onscreen play control problems can occur when streaming MS-DVR files (Media Center recorded TV). Converting MS-DVR to a different compatiblie format can eliminate these issues.

How can I make MediaSmart work with my Mac computer?

Your MediaSmart TV works with any computer that supports Microsoft Windows Media Connect 2.0 (Windows Media Player 11).
Microsoft Windows XP with Service Pack 2 is the only supported operating system. It may be possible to use an external media server to serve files from your Apple computer to your TV, but this configuration is not supported by HP and some services and features may not work.

How do I listen to my iTunes or iPod music?

You can browse to and play any compatible music file that is being shared from your computer. Your iPod and MediaSmart TV can both use certain music file formats such as MP3. Your TV can play compatible files from the directory that iTunes uses within the My Music folder when it is shared. You may notice that some songs are not listed or do not play. Your TV does not support the Apple music file formats and these files must be converted to a compatible format, such as MP3, before they can be shared and played on your TV.
You can use iTunes to convert your music CDs and files to a compatible format, such as mp3."
Because the Media feature of your MediaSmart TV can only access digital media exported by the media server (Windows Media Player), it cannot find or play files on the computer that are not supported by Windows Media Player.

What file types can I stream?

Your MediaSmart TV supports play of these media types:
  • Photo
    Bitmap (bmp)
    Graphics Interchange Format (gif)
    Joint Photographic Experts Group (jpg, jpeg)
    Portable Network Graphics (png)
    Tagged Image File Format (tif, tiff)
  • Music/Audio
    MP3 (mp3)
    PCM (pcm)
    WAV (wav)
    Windows Media Audio (wma, wma-pro)
  • Music Playlists
    Windows Media Playlist (wpl)
    m3u
  • Video
    Audio Video Interleaved (avi)
    MPEG-1 (mp1, mpeg, mpg)
    MPEG-2 (mp2, mpeg, mpg)
    Microsoft Recorded TV Show (dvr-ms)
    Windows Media Video (wmv, wmv-hd)
    DivX

How do I update MediaSmart?

Update your MediaSmart TV firmware by using the Firmware Update menu in the Media feature Settings menu.
  1. Make sure the TV is connected to the network and can access the Internet.
  2. Press Media on the remote control. The main Media menu opens.
  3. Press the down arrow button to select Settings and then press OK. The Settings menu opens.
  4. Press the down arrow button to select Firmware Update and then press OK.
  5. Press an arrow button to select an option, and press OK.
    Follow the onscreen instructions.

Can I stream a DVD movie from my computer to the MediaSmart TV?

No, because the MediaSmart TV can only access digital media exported by the media server (Windows Media Player). Due to copyright and legal issues Windows Media Player does not export the VOB files used in DVDs. However, if you have the DVD disc, you can play it through a DVD player connected directly to MediaSmart TV.

I get a protection or License message when I try to watch a movie. Why?

  • Playing movies that use Windows Digital Rights Management (DRM), such as those from CinemaNow, requires Windows Media Player version 10. Make sure the computer that you are using to download the movies is also using Windows Media Player version 10. Do not use beta or earlier version of Windows Media Player.
  • MediaSmart supports movies that use the digital rights management of either Microsoft or DivX. The TV will not play a movie for which the license has expired. Before you play a pay-per-view DivX movie, make sure you enable DivX DRM on your TV. (Follow the steps to select DivX VOD in the Media feature Settings menu.)
  • For movies that use Microsoft Digital Rights Management (DRM), the PC that is sharing the movie must have Windows Media Player 10 or greater.
  • The TV cannot play movies in non-supported formats (for example, quicktime or iTunes).
  • If license errors appear, try playing the movie from your computer for a few seconds first to see if you can acquire the license before attempting to play the movie from the TV.
  • If using Windows Media Player 11 and you are trying to share content from an HP Media Vault or other remote access device through a computer, enable Media Sharing as follows:
    note:
    For more information about Media Sharing and Windows Media Player, please refer to the Microsoft Sharing Your Media web site (in English).
    1. Make sure that you have added the folders that you want to share from the remote access device to Windows Media Player: From Windows Media Player click Library, Add to Library, and select the Monitored Folders that you want to share.
    2. Try to share again, if problems continuu enable Media Sharing in registry as follows:
      1. In Windows Vista, click Start , and enter regedit into the Start Search field.
        In Windows XP, click Start, Run, and enter regedit into the Open field.
      2. To backup the registry, select Computer or My Computer at the top of the list, click File from the menu bar, and then select Export. Type a name and save a backup of the registry to a location that will be easy to find if problems are encountered later, such as Local Disk (C:).
      3. Click the plus sign (+) next to each of the following item to expand the items:
        • HKEY_LOCAL_MACHINE
        • SOFTWARE
        • Microsoft
        • MediaPlayer
        • Preferences
      4. Right-click the HME key, select New, and then click DWORD Value or DWORD (32-bit) Value.
      5. Enter the following text exactly as it appears with no spaces: EnableRemoteContentSharing
      6. Right-click the new EnableRemoteContentSharing value that you just created and select Modify.
      7. In the Value data text box, type 1, and then click OK.
        note:
        If you later decide to disable remote content sharing, you can repeat this procedure and change the value to 0.
      8. Close the registry editor Window and view the movie.

When I select a media server on the TV, I get a message stating Unauthorized. Why?

The device needs to be authorized by Windows Media Player. Make sure that you can view multimedia files from the remote media server using Windows Media Player and that the device is shared in Windows Media Player.

How secure is file streaming with MediaSmart?

Windows Media Player allows you to specify which devices can receive content. Your local network security for a wired network is as secure as your home network; a wireless network supports wireless encryption formats WEP and WPA.

Why is there no sound from the TV speakers when streaming video?

To hear audio from the TV speakers when streaming video to the MediaSmart TV, choose the setting for Audio in the Media function Settings menu:
  1. Press Media on the remote control. The main Media menu opens.
  2. Press the down arrow button to select Settings and then press OK. The Settings menu opens.
  3. Press the down arrow button to select Audio and then press OK.
  4. Press an arrow button to select the option TV Speakers [PCM], and press OK.
If you still cannot hear sound from the TV speakers, choose the setting for Output Select in the Option menu of the On Screen Display (OSD) menus:
  1. Press the TV button on the remote control. The display shows the last TV input source or channel. (Streaming video stops.)
  2. Open the OSD by pressing the Setup button. The menus appear as a list.
  3. Press an arrow button to select the Option menu, and then press the OK button to move to it.
  4. Press an arrow button to select Output Select, and then press the OK button to move into the option.
  5. Press an arrow button to select Fixed, and then press the OK button.
    note:
    When Output Select is Variable, the TV speakers are muted.
  6. Press the Setup button to close the menu.
  7. Press Media on the remote control. The main Media menu opens. Choose Videos, and then press the OK button. Select your video and restart play.

How come Real Rhapsody is not listed in Media Smart?

  • Make sure you have Real Rhapsody 3.1 or later.
  • Make sure that on you have logged into the Real Rhapsody application and it is open.
  • For Rhapsody to appear in the MediaSmart server menu, you first need to start Rhapsody UPnP service (use Rhapsody help on how to start Rhapsody UpnP).

Why Can't I hear Rhapsody using my S/PDIF output?

Due to copy protection issues, Rhapsody does not support audio output from the S/pdif output on the TV. When listening to Rhapsody, make sure you set the TV to listen to audio either through the TV speakers or through the analog audio out.

How come I cannot pause or fast forward streaming video?

  • If you are using Media Center, it records TV programs in a proprietary format called dvr-ms. Your MediaSmart TV supports playback of dvr-ms files, but it does not support use of the device trick-play buttons.
  • Many video download sites do not allow or support use of the device trick-play buttons on their pay-per-view video files.

I use Windows Media Player and can’t play licensed content. Why?

Please update to the latest version of Windows Media Player 11 and update the MediaSmart TV firmware to the most recent version. The MediaSmart TV supports media streaming and sharing through the media sharing capabilities of Windows Media Player 11.
For more information about protected content, please refer to the section "I get a Protection message..."

How come some pictures or movies are clipped on the sides during playback?

When scaling to full-screen playback, due to the TV’s overscan, a few pixels on the border of your video or picture may be clipped. There is no problem with your TV. To avoid clipping due to overscan, you may want to view those video clips in their native resolution. Use the zoom button to adjust image and video size.

How come nothing works when I use my Snapfish (or other services ) account to login under services!?

From your TV, Login using your HP Entertainment Services account. If you don’t have an account, use your PC to go to http://www.hp.com/go/mediasmart to create one. This will allow you to login to all services with a single account.

How can I have music with a snapfish photo slideshow?

This is not a supported feature of the TV.

Why can't my TV find my DivX files?

Windows Media Player does not currently export files with dvx or divx file extensions. To play these files, rename the extension in the filename to avi. For example, movie.dvx should be renamed movie.avi.
note:
One or more of the links above will take you outside the Hewlett-Packard Web site. HP does not control and is not responsible for information outside of the HP Web site.

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