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HP Inkjet Supplies - Continued Troubleshooting When the Self-Test Page Does Not Show Defects


A good self-test page indicates that the printer and print cartridges are functioning properly. Something else is causing the print quality problem. Work through the steps below, in order, until the problem is solved.

Troubleshooting steps

Step one: Check the print settings

  1. In the software application you are trying to print from, click File and then click Print. The Print dialog box opens.
  2. Verify that your printer is selected and then click Properties. The printer Properties dialog box opens.
  3. Click the Printing Shortcuts tab.
  4. In the What do you want to do? menu, select a task.
    The What do you want to do? menu lists most printing needs, but you might need to modify some of the options.
    Options on the Printing Shortcuts tab include:
    • Print quality: If you are unhappy with the quality of your printouts, try increasing the print quality. To print more quickly, try decreasing the print quality.
    • Paper type: If one of the options matches your paper type exactly, choose it rather than Automatic.
    • Paper size: Make sure this matches your paper.
    Additional options: click the Basics tab, then click Advanced Features. The Advanced Features window opens.
    • Ink volume: Adjusts the amount of ink printed on a page. For lighter images (less ink), drag the slider to the left. For darker images (more ink), drag the slider to the right. The lighter the ink volume, the faster the printout will dry.
    • Dry time: Provides extra drying time for slow-drying printouts. Drag the slider to the left for less drying time, or to the right for more drying time. The printer will hold onto the printout until the dry time has elapsed.

Step two: Check the paper

  1. When printing on photo paper, avoid curled paper. Try flattening curled paper by rolling it gently in the direction opposite the curl.
    Make sure to store photo paper in a sealed plastic bag to keep it from curling.
    Figure : Roll the paper opposite the original curl
  2. Make sure to load the paper with the print side facing down.
    Many papers have printing and non-printing sides.
  3. Make sure that the paper type is correct for the project. For everyday documents, plain paper works well.
    For documents that require dense printing, such as high-contrast graphics or photographs, use HP Premium paper for the best results.
  4. If these steps did not help, try a different paper. Ink might not bleed as easily on heavier paper. Paper that does not accept ink well is also prone to bleeding and smearing. HP designs its ink and paper to work together.

Step three: Service the product

Service or replace your HP product if the issue persists after completing all the preceding steps.
Go to Contact HP Customer Support to schedule a product repair or replacement. If you are in Asia Pacific, you will be directed to a local service center in your area.
To confirm your warranty status, go to HP Product Warranty Check. Repair fees might apply for out-of-warranty products.






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