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Welcome to HP Customer Support

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  • Information
    Information regarding recent vulnerabilities

    HP is aware of the recent vulnerabilities commonly referred to as "Spectre" and "Meltdown". HP has published a security bulletin with patches for these issues and a list of impacted systems. We will continue to update the bulletin as more information becomes available and encourage customers to check the bulletin frequently.

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HP Deskjet 9800 Printer Series - Roller Track Marks on B Size Photos

Issue
While printing a B size photo, roller track marks may be seen, especially with a brand new printer. This is caused by dirt or dust particles in the roller.
Workaround
Remove the dust deposits on the roller by sending some blank pages to the printer with B size paper loaded which will initiate the pick and feed action . The roller track marks will disappear after repeatedly printing with B size media. The printing action will remove the dirt or dust particles.

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Support Forum

Support Forum

Join the conversation! Find Solutions, ask questions, and share advice with other HP product owners. Visit now


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Country/Region: Flag Canada

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