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HP Designjet 100, 110, 111, 120 and 130 Series Printers - Continuous Paper Feed or Jamming from the Tray

Introduction
Continuous paper picks or jamming from the tray may be caused by incorrect positioning of the printer's engagement gear/cam and the tray pick-up ramps. This document lists the necessary troubleshooting techniques to resolve the issue (in most cases).
Figure : Pick-up ramps in incorrect position
Troubleshooting
First try to press the Continue button to see if the printer will try to lower the ramps on its own accord. If you have the rollfeed option make sure the roll is unloaded first.
Second try to recycle power to the printer, then press the Continue button.
If restarting the printer fails, try to manually lower the ramps by following the instructions below:
  1. Turn the printer off, and unplug the power cable.
  2. Remove the paper tray, roll (if present), and cleanout assembly from the back of the printer.
  3. Open the top cover and look for the ramp engagement gear on the left hand side.
    Figure : Ramp engagement gear
  4. Using your fingers, press inward on the ramp engagement gear (accessed through the top cover). At the same time, push the pick rollers (accessed through the rear cleanout assembly) upward.
    Figure : Ramp engagement gear and pick rollers
  5. Keep pressing down the engagement gear and pushing up the roller until you either hear or see the ramps go down.
    Figure : Ramps in down position
  6. Install the cleanout assembly, the tray and the media roll (if applicable).
  7. Close the top cover, plug in the power cable, and turn the printer on and check functionality.
  8. Verify printer functionality. If the ramps do not go down manually then the ramp/gear assembly may be faulty and the printer will need repair.
If the ramps consistently jam in an up position, upgrade the Firmware to the newest available firmware (FW upgrade addresses this issue). If upgrading and trying all the steps doesn't fix the printer then the unit will need to be repaired.
  note:
The firmware can be upgraded regardless of the position of the ramps.

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