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HP Customer Support - Knowledge Base

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  • Information

    Fix intermittent print spooler service errors that may cause print jobs to fail post a Windows update. Click here

    Information
    Fix Windows 10 Update Issues

    Resolve Windows 10 or update issues on an HP computer or printer – Click here

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HP Designjet 120nr - Document Orientation Issues

Issue:
The HP Designjet 120NR is printing Landscape documents in portrait orientation when Roll is selected in the driver.
Solution
In the HP Designjet 120NR driver Printing Preferences within the driver properties, select Landscape for orientation and make sure that Roll is selected under Size. When Roll is selected, the default will be set to Auto Select, change this option to 24 inch roll. When a specific type of Roll is selected the document will print correctly. See Figure 1 below.
Figure : Printing Preferences

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Country/Region: Flag Canada

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