hp-support-head-portlet

Actions
Loading...

Welcome to HP Customer Support

hp-contact-secondary-navigation-portlet

Actions
Loading...

hp-share-print-widget-portlet

Actions
Loading...

hp-concentra-wrapper-portlet

Actions
Loading...

HP Capshare Information Appliance - Blank Display

Issue:
The display is blank after turning on the HP Capshare Information Appliance.
Solution
Power reset on the HP Capshare Information Appliance (this confirms that the unit is turned off), then turn the unit on again.
Solution 1
Remove the battery cap, remove the batteries, and replace with new batteries
Turn on the unit by: holding the unit upright and facing the LCD display press the power button located just to the right of the four function keys on right-hand side of the unit.
Solution 2
Confirm the unit is on:
Hold the unit so that the capturing surface can be seen, press the capture button.
The result is a harmless flash, this confirms that the HP Capshare Information Appliance is working.
  1. If the unit flashes, press the contrast button in the downward direction until the display darkens.
  2. If the unit does not flash try a fresh set of batteries then repeat Solution 2 instructions.
  3. If the unit still does not flash contact HP Capshare Support for further information and be sure to mention the above steps have been taken.
      note:
    Early versions of the HP Capshare Information Appliance sometimes exhibited the condition described herein. To prevent this condition HP Capshare Utility software v 1.1.401.31 and firmware v 1.02.10 or higher are required.
    To download and update (highly recommended) to the latest firmware and software versions see the HP Capshare document titled "Firmware/Software Download and Update Procedure"

hp-feedback-input-portlet

Actions
Loading...

hp-online-communities-portlet

Actions
Loading...

Ask the community!


Support Forum

Support Forum

Join the conversation! Find Solutions, ask questions, and share advice with other HP product owners. Visit now


hp-feedback-banner-portlet

Actions
Loading...

hp-country-locator-portlet

Actions
Loading...
Country: Flag Canada

hp-detect-load-my-device-portlet

Actions
Loading...