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Z Series Workstation - Detecting and Fixing a Hard Drive Failure in the RAID Controller Utility

Follow these steps to enter the Intel® Rapid Storage Technology option ROM Configuration Utility.

Identifying RAID Controller’s Workstation Compatibility

Use the following tables to identify the deviceRAID or SAS ports for your computer, and then find the corresponding troubleshooting steps for the deviceRAID or SAS ports.
observação:
Several computer models have several deviceRAID or SAS parts available. Check the computer to see which one your computer has.
Identifying RAID Controller’s Workstation Compatibility
Intel RSTe or RST Integrated SATA Controller
SATA0 is the default boot device
RAID (0, 1, 1E and 10)
  • HP Z220
  • HP Z400
  • HP Z420
  • HP Z440
  • HP Z600
  • HP Z620
  • HP Z640
  • HP Z800
  • HP Z820
  • HP Z840
LSI SAS 1068E Integrated SAS Controller
SAS0 is the default boot device
RAID (0, 1, 1E, and 10E)
HP Z800
LSI SAS 2308-4i Integrated SAS Controller
SAS0 is the default boot device
RAID (0, 1, 1E and 10)
Supported Devices *
  • HP Z820
  • HP Z840
LSI SAS 3041E 4-port SAS 3Gb/s RAID Card [431103-001]
SAS Port J2 is the default boot device
RAID (0, 1, 1E and 10E)
  • HP Z400
  • HP Z600
LSI SAS 9212-4i 4-Port SAS 6Gb/s RAID Card [636705-001]
J8 is the designated boot device
RAID (0, 1, 1E and 10)
Supported Devices *
  • HP Z400
  • HP Z420
  • HP Z600
  • HP Z620
LSI 8888ELP 8-port SAS HW RAID Card [510360-001] JA (x4)
  • SAS Ports 0 - 3, JC (x4)
  • SAS Ports 4 - 7
RAID (0, 1, 1E and 10)
Supported Devices **
  • HP Z400
  • HP Z420
  • HP Z600
  • HP Z620
LSI 9217-4i4e 8-port SAS 6Gb/s RAID Card [725904-001]JT5 (x4)
  • SAS Ports 0 - 3, JT6 (x4)
  • SAS Ports 4 - 7
RAID (0, 1, 1E and 10)
  • HP Z420
  • HP Z440
  • HP Z620
  • HP Z640
40LSI 9260-8i SAS 6Gb/s ROC RAID Card [604815-001]JT6 (x4)
Optional - LSI iBBU08 Battery Backup Unit [640127-001]
  • SAS Ports 0 - 3, JT7 (x4)
  • SAS Ports 4 - 7
RAID (0, 1, 5, 6, 10, 50, 60)
Supported Devices **
  • HP Z400
  • HP Z420
  • HP Z600
  • HP Z620
  • HP Z800
  • HP Z820
LSI 9270-8i SAS 6Gb/s ROC RAID Card [725903-001] J2B1 (x4)
Optional - LSI iBBU09 Battery Backup Unit [729543-001]
  • SAS Ports 0 - 3, J2B2 (x4)
  • SAS Ports 4 - 7
RAID (0, 1, 5, 6, 10, 50, 60)
Supported Devices
  • HP Z420
  • HP Z620
  • HP Z640
  • HP Z820
  • HP Z840
observação:
* For more information, see the HP advisory: Manual Windows 7 Operating System Installation May Fail.
** For more information, see the HP support document: Workstation Emits a Continuous Beep.

Identifying the Workstation’s RAID Controller Options

Use this section to identify the RAID controller options and supported RAID configurations for your workstation.
Identifying Workstation’s RAID Controller Options
HP Z220 SFF
Integrated Intel RSTe or RST SATA Controller (2@3Gb/s, 2@ 6Gb/s) – SATA: RAID 0, 1 (Factory integrated RAID 0, 1 is Microsoft Windows only)
All RAID arrays must be less than 2 TB in size
HP Z220 CMT
Integrated Intel RSTe or RST SATA Controller (4@3Gb/s, 2@ 6Gb/s) – SATA: RAID 0, 1 (Factory integrated RAID 0, 1 is Microsoft Windows only)
All RAID arrays must be less than 2 TB in size
HP Z400
Integrated Intel RSTe or RST SATA interface (6@3.0Gb/s) – SATA: RAID 0, 1, 5, 10 (Factory integrated RAID 0, 1 is Microsoft Windows only)
All RAID arrays must be less than 2 TB, except for SATA RAID 0 Data Arrays
Optional LSI 9212-4i 4-Port SAS 6Gb/s RAID Card (RAID 0, 1, 1E and 10)*
Optional LSI 8888ELP 8-port SAS HW RAID Card (RAID 0, 1, and 5 - RAID spans 10 and 50).**
Optional LSI 3041E 4-port SAS 3Gb/s RAID Card (RAID 0, 1, 1E and 10E)
In RAID 0 Data Configuration, Boot/OS Drive must be SATA
LSI 9260-8i MegaRAID SAS 6Gb/s ROC RAID Card (RAID 0, 1, 5, and 6 - RAID spans 10, 50 and 60)**
observação:
* For more information, see the HP advisory: Manual Windows 7 Operating System Installation May Fail.
** For more information, see the HP support document: Workstation Emits a Continuous Beep.
HP Z420
Integrated Intel RSTe or RST SATA interface (2@6Gb/s, 4@3Gb/s). SATA – RAID 0, 1, 5, 10 (Factory integrated RAID 0, 1, 5, 10 is Microsoft Windows only)
RAID arrays greater than 2 TB are fully supported
Optional LSI 9212-4i 4-Port SAS 6Gb/s RAID Card (RAID 0, 1, 1E and 10)*
observação:
Not supported with HDD1 SED drives
Optional LSI 9217-4i4e 8-port SAS 6Gb/s RAID Card (RAID 0, 1, 1E and 10)
Optional LSI 9270-8i SAS 6Gb/s ROC RAID Card (RAID 0, 1, 5, and 6 - RAID spans 10, 50 and 60)
Not supported with RAID5PAR. Not supported with eSATA2 PCI Bulkhead kit. Not supported with HDD1 SED drives
Optional LSI 9260-8i MegaRAID SAS 6Gb/s ROC RAID Card (RAID 0, 1, 5, and 6 - RAID spans 10, 50 and 60)**
Optional LSI 8888ELP 8-port SAS HW RAID Card (RAID 0, 1, and 5 - RAID spans 10 and 50)**
observação:
* For more information, see the HP advisory: Manual Windows 7 Operating System Installation May Fail.
** For more information, see the HP support document: Workstation Emits a Continuous Beep.
HP Z440
Integrated Intel RSTe or RST SATA interface (2@6Gb/s, 4@6Gb/s). SATA – RAID 0, 1, 10 (Factory integrated RAID 0, 1, 10 is Microsoft Windows only)
RAID arrays greater than 2 TB are fully supported
Optional LSI 9217-4i4e 8-port SAS 6Gb/s RAID Card (RAID 0, 1, 1E and 10)
HP Z600
Integrated Intel RSTe or RST SATA interface (6@3.0Gb/s) – SATA RAID 0, 1, 5, 10 (Factory integrated RAID 0, 1 is Microsoft Windows only)
All RAID arrays must be less than 2 TB in size
Optional LSI 9212-4i 4-Port SAS 6Gb/s RAID Card (RAID 0, 1, 1E and 10)*
Optional LSI 8888ELP 8-port SAS HW RAID Card (RAID 0, 1, and 5 - RAID spans 10 and 50)**
Optional LSI 9260-8i MegaRAID SAS 6Gb/s ROC RAID Card (RAID 0, 1, 5, and 6 - RAID spans 10, 50 and 60)**
Optional LSI 3041E 4-Port SAS 3.0 Gb/s RAID Card (RAID 0, 1, 1E and 10E)
observação:
* For more information, see the HP advisory: Manual Windows 7 Operating System Installation May Fail.
** For more information, see the HP support document: Workstation Emits a Continuous Beep.
HP Z620
Integrated Intel RSTe or RST SATA interface (2@6Gb/s, 8@3Gb/s) – SATA: RAID 0, 1, 5, 10 (Factory integrated RAID 0, 1, 10 is Microsoft Windows only)
RAID arrays greater than 2 TB are fully supported
Optional LSI 9212-4i 4-Port SAS 6Gb/s RAID Card (RAID 0, 1, 1E and 10)*
Optional LSI 9217-4i4e 8-port SAS 6Gb/s RAID Card (RAID 0, 1, 1E and 10)
Optional LSI 9270-8i SAS 6Gb/s ROC RAID Card (RAID 0, 1, 5, and 6 - RAID spans 10, 50 and 60)
observação:
Not supported with 4th Graphic card, HDD1 SED drives and Z Turbo drives.
Optional LSI 9260-8i MegaRAID SAS 6Gb/s ROC RAID Card (RAID 0, 1, 5, and 6 - RAID spans 10, 50 and 60)**
Optional LSI 8888ELP 8-port SAS HW RAID Card (RAID 0, 1, and 5 - RAID spans 10 and 50)**
observação:
* For more information, see the HP advisory: Manual Windows 7 Operating System Installation May Fail.
** For more information, see the HP support document: Workstation Emits a Continuous Beep.
HP Z640
Integrated Intel RSTe or RST SATA interface (2@6Gb/s, 4@6Gb/s). SATA – RAID 0, 1, 10 (Factory integrated RAID 0, 1, 10 is Microsoft Windows only)
RAID arrays greater than 2 TB are fully supported
Optional LSI 9217-4i4e 8-port SAS 6Gb/s RAID Card (RAID 0, 1, 1E and 10)
Optional LSI 9270-8i SAS 6Gb/s ROC RAID Card (RAID 0, 1, 5, and 6 - RAID spans 10, 50 and 60)
HP Z800
Integrated Intel RSTe or RST SATA interface (6@3.0Gb/s) – SATA: RAID 0, 1, 5, 10 (Factory integrated RAID 0, 1, 5, 10 is Microsoft Windows only)
Integrated LSI 1068E SAS interface (8@3.0Gb/s) – SAS: RAID 0, 1, and 10
All RAID arrays must be less than 2 TB in size
LSI 9260-8i MegaRAID SAS 6Gb/s ROC RAID Card (RAID 0, 1, 5, and 6 - RAID spans 10, 50 and 60)**
observação:
** For more information, see the HP support document: Workstation Emits a Continuous Beep.
HP Z820
Integrated Intel RSTe or RST SATA interface (2@6.0Gb/s, 4@3.0Gb/s) – SATA: RAID 0, 1, 5, 10 (Factory integrated RAID 0, 1, 5, 10 is Microsoft Windows only)
Integrated LSI 2308-4i SAS interface (8@6GB/s) – SAS: RAID 0, 1, 1E, and 10*
RAID arrays greater than 2 TB in size are fully supported
Optional LSI 9270-8i SAS 6Gb/s ROC RAID Card (RAID 0, 1, 5, and 6 - RAID spans 10, 50 and 60)
observação:
Not Supported with eSATA PCI Bulkhead Kit, HDD1 SED drives and Z Turbo storage device
Optional LSI 9260-8i MegaRAID SAS 6Gb/s ROC RAID Card (RAID 0, 1, 5, and 6 - RAID spans 10, 50 and 60)**
observação:
* For more information, see the HP advisory: Manual Windows 7 Operating System Installation May Fail.
** For more information, see the HP support document: Workstation Emits a Continuous Beep.
HP Z840
Integrated Intel RSTe or RST SATA interface (2@6Gb/s, 4@6Gb/s). SATA – RAID 0, 1, 5, 10 (Factory integrated RAID 0, 1, 10 is Microsoft Windows only) (Supports up to 2 RAIDs)
Integrated LSI 2308-4i SAS interface (8@6GB/s) – SAS: RAID 0, 1, 1E, and 10 (Supports up to 2 RAIDs)*
RAID arrays greater than 2 TB are fully supported
Optional LSI 9270-8i SAS 6Gb/s ROC RAID Card (RAID 0, 1, 5, and 6 - RAID spans 10, 50 and 60)
observação:
* For more information, see the HP advisory: Manual Windows 7 Operating System Installation May Fail.

Identifying and fixing the Hard Disk Drive error

Based on the previous tables find the resolution type that matches your computer, and then follow the corresponding steps to resolve the hard disk drive issue.

Integrated Intel® Rapid Storage Technology (RST) SATA controller

Follow these steps to enter the Intel® Rapid Storage Technology option ROM configuration utility.
observação:
In the Configuration Utility user interface, the hard drive(s) and hard drive information listed for your system might be different from the following examples.

Step one: Identifying the defective hard disk drive

You must first find the serial number of the defective hard disk drive through the Configuration Utility.
  1. Turn on the computer.
    The computer automatically enters POST.
  2. During the Power-On Self-Test (POST), press Ctrl + I when prompted.
  3. At POST, press any key for Option ROM Messages.
  4. When available, press Ctrl + I to enter the Configuration Utility.
    observação:
    The Port IDs for the hard drive(s) within the Configuration Utility do not represent the system board port IDs or internal hard drive bay IDs.
    Figura : Press CTRL + I
    Image: Press CTRL + I
  5. Select Create RAID Volume.
  6. Find the hard disk drive (HDD) that is labeled either Degraded or Unconfigured Bad, and then take note of the HDD’s serial number.
    Figura : Find the hard disk drive (HDD) that is labeled either Degraded or Unconfigured bad
    Image: Find the hard disk drive (HDD) that is labeled either Degraded or Unconfigured Bad.
  7. Press esc to exit the utility, and then turn off the computer.

Step two: Removing and replacing the defective hard disk drive

Follow these steps to remove the defective hard disk drive, and then replace it with a new one.
  1. Disconnect the power cord from the computer.
  2. Remove the cover from system.
    observação:
    For exact remove and replace steps for your computer model, see the HP Service Media Library.
  3. Find the HDD with the serial number identified in the previous step, and then remove that HDD.
  4. Insert the new HDD, and then make sure that both the data and power connectors are seated properly.
  5. Reconnect the power cord to the computer, and then restart the computer.

Step three: Rebuilding RAID

Choose your RAID configuration from the following options:
  • RAID 1 (Mirrored) configuration
    If one hard disk stops working, replace the hard disk drive, and then use the Rebuild function in the NVIDIA Control Panel to rebuild RAID.
    If the data on both hard disk drives are identical and can be copied (synchronized) to the new hard disk drive.
  • RAID 0 (striped) configurations
    It is not possible to rebuild RAID 0 (striped) configurations. In a striped RAID configuration, data is split between the two hard disk drives. If one hard disk drive stops working, you cannot retrieve the data. It is critical to create recovery discs and have a strategy for backing up data in case issues arise.
After you replace the hard disk drive, the data migrates and the drive status changes to either Rebuild or Re-synching. For more information, refer to the following table:
observação:
Advanced Host Controller Interface (AHCI) is an interface specification that allows the storage driver to enable advanced Serial ATA features such as Native Command Queuing, native hot plug, and power management.

Integrated LSI 2308 or LSI SAS 1068E or Optional 9212-4i or LSI 9217-4i4e or LSI 3041E Logic Configuration (SAS) Controller

Follow these steps to use the LSI Logic Configuration option ROM user interface tool to identify the malfunctioning hard disk drive (HDD).
observação:
In the configuration utility user interface, the hard drive(s) and hard drive information listed for your system might be different from the following examples.

Step one: Identifying the defective hard disk drive

You must first find the serial number of the defective hard disk drive.
  1. Turn on the computer.
  2. During the Power-On Self-Test (POST), select the adapter for the controller, press Ctrl + C when prompted to enter the LSI Logic Configuration option ROM user interface.
    For more information, see the HP advisory: Manual Windows 7 Operating System Installation May Fail.
    Figura : Select the adapter
    Image: Select the adapter
  3. Select Properties for the adapter.
    Figura : Select the adapter properties
    Image: Select the adapter properties
  4. Select View Existing Array.
    Figura : Select View Existing Array
    Image: Select View Existing Array
  5. Find the hard disk drive (HDD) that is labeled either Degraded or Unconfigured Bad, and then take note of the HDD’s serial numbers.
    Figura : Find the serial number of hard disk drive (HDD) that is labeled Degraded
    Image: Find the serial number of hard disk drive (HDD) that is labeled Degraded

Step two: Removing and replacing the defective hard disk drive

Follow these steps to remove the defective hard disk drive, and then replace it with a new one.
  1. Exit the utility, and then turn off the computer.
  2. Disconnect the power cord from the computer.
  3. Remove the cover from the computer.
    observação:
    For exact remove and replace steps for your computer model, see the HP Service Media Library.
  4. Find the HDD with the serial number identified in the previous step, and then remove that HDD.
  5. Insert the new HDD, and then make sure that both the data and the power connectors are seated properly.
  6. Replace the cover back on the computer.
  7. Restart the power cord to the computer, and then restart the computer

Step three: Rebuilding RAID

Choose your RAID configuration from the following options:
  • RAID 1 (mirrored) configuration
    If one hard disk stops working, replace the hard disk drive, and then use the Rebuild function in the NVIDIA Control Panel to rebuild RAID.
    If the data on both hard disk drives are identical and can be copied (synchronized) to the new hard disk drive.
  • RAID 0 (striped) configurations
    It is not possible to rebuild RAID 0 (striped) configurations. In a striped RAID configuration, data is split between the two hard disk drives. If one hard disk drive stops working, you cannot retrieve the data. It is critical to create recovery discs and have a strategy for backing up data in case issues arise.

Optional LSI 8888ELP or LSI 9260-8i or LSI 9270-8i WebBIOS utility

To enter the LSI 9260-8i WebBIOS option ROM user interface, press Ctrl + H when prompted during the Power-On Self-Test (POST). For more information, see the HP support document: Workstation Emits a Continuous Beep.
observação:
In the configuration utility user interface, the hard drive(s) and hard drive information listed for your system might be different from the following examples.

Step one: Identifying the defective hard disk drive

You must first find the serial number of the defective hard disk drive through the configuration utility.
  1. If a hard drive failure occurs, an on-screen message indicates the change to the RAID array before the utility opens.
    observação:
    At any point during RAID configuration or management, you can click Home to return the main screen of the configuration utility, or click Exit to exit the application and cancel any unsaved changes.
    Figura : Message indicating a change to the RAID array
    Image: Message indicating a change to the RAID array
  2. When prompted, press C or CTRL+ H to enter the utility.
    After the POST completes, the WebBIOS runs.
  3. From the Adapter Selection screen, select your adapter, and then click Start to enter the utility.
    Figura : Click Start
    Image: Click Start
  4. When the home screen displays, find the hard disk drive (HDD) that is colored red, and then take note of the HDD’s serial numbers.
    Figura : The failed hard disk drive is colored red
    Image: The failed hard disk drive is colored red
  5. Exit the utility, and then turn off the computer.

Step two: Removing and replacing the defective hard disk drive

Follow these steps to remove the defective hard disk drive, and then replace it with a new one.
  1. Disconnect the power cord from the computer.
  2. Remove the cover from the computer.
    observação:
    For exact remove and replace steps for your computer model, see the HP Service Media Library.
  3. Find the HDD with the serial number identified in the previous step, and then remove that HDD.
  4. Insert the new HDD, and then make sure that both the data and power connectors are seated properly.
  5. Replace the cover on the computer.
  6. Reconnect the power cord to the computer.
  7. Restart the computer.
    If a hard drive fails, an on-screen message indicates the change to the RAID array before the utility opens.
    observação:
    At any point during RAID configuration or management, you can click Home to return the main screen of the configuration utility, or click Exit to exit the application and cancel any unsaved changes.
    Figura : Message indicating a change to the RAID array
    Image: Message indicating a change to the RAID array
  8. When prompted, press C or CTRL+ H to enter the utility.
    After the POST completes, the WebBIOS runs.
    The new disk is marked as Unconfigured Bad.
  9. Select the new disk marked as Unconfigured Bad in order to configure it, and then add it to the RAID array.
    Figura : Select the new unconfigured disk
    Image: Select the new unconfigured disk

Step three: Rebuilding RAID

Choose your RAID configuration from the following options:
  • RAID 1 (mirrored) configuration
    If one hard disk stops working, replace the hard disk drive, and then use the Rebuild function in the NVIDIA Control Panel to rebuild RAID.
    If the data on both hard disk drives are identical and can be copied (synchronized) to the new hard disk drive.
  • RAID 0 (striped) configurations
    It is not possible to rebuild RAID 0 (striped) configurations. In a striped RAID configuration, data is split between the two hard disk drives. If one hard disk drive stops working, you cannot retrieve the data. It is critical to create recovery discs and have a strategy for backing up data in case issues arise.
  1. On the next screen, select Unconfigured Good next to the relevant disk.
  2. The disk is made part of a disk group.
  3. Click Go.
    The next screen displays the configured disk groups. The group from which the original disk was missing is indicated.
  4. Under DG Missing Row, select the location of the disk. The listed options are the locations where a disk was missing from the RAID array.
    The Replace Missing PD radio button is checked.
    Figura : Select the location of the disk
    Image: Select the location of the disk
  5. Click Go to complete the operation.
    After the disk is replaced, the computer is in an offline status.
    Figura : Click Go
    Image: Click Go
  6. Select Make Online.
    The physical disk comes online and the RAID array finishes rebuilding.

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