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Suporte ao Cliente HP - Base de Conhecimento

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  • Informações
    Atualização de Segurança Importante do Firmware da Impressora.

    A HP foi informada recentemente da vulnerabilidade de certas impressoras InkJet e LaserJet por um investigador externo. A HP tem atualizações disponíveis para download para solucionar a vulnerabilidade. Você pode baixar e instalar a atualização na página de Software/Drivers da HP para o modelo de sua impressora. Detalhes e mais informações estão disponíveis no Boletim de Segurança.

    Informações
    Erros ao imprimir ou digitalizar após atualizar o MacOS Catalina 10.15?

    Utilize o AirPrint  para imprimir e Image Capture para escanear.

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HP Officejet 7110 Wide Format ePrinter Series (H812) - An 'Out of Paper' Error Message Displays on the Computer, and the Printer Does Not Pick Up or Feed Paper

Issue

An 'Out of Paper' error message displays on the computer. The printer does not pick up or feed the paper from the tray. The printer might make noises as though it is printing, but no paper moves through it.
Important: You must follow these solutions in the order presented to resolve the issue.

Solution one: Reset the printer

Sometimes, resetting the printer can clear a paper feed issue. Follow these steps to reset the printer.

Step one: Reset the printer

  1. With the printer turned on, disconnect the power cord from the rear of the printer.
  2. Unplug the power cord from the wall outlet.
  3. Wait at least 15 seconds.
  4. Plug the power cord back into the wall outlet.
  5. Reconnect the power cord to the printer.
  6. Turn the printer on.

Step two: Print a test page

Printing a test page verifies if the hardware functions correctly. Follow these steps to print a test page.
  1. Load plain white paper in the paper tray.
  2. On the printer control panel, press and hold the Cancel button () for 3 seconds, and then release. The test page prints.
Figura : Example of a test page
Image: Example of a test page.
  • If these steps resolved the issue, and the test page prints, there is no need to continue troubleshooting.
  • If the issue persists, continue with the next solution.
  • If the test page does not print, continue with the next solution.

Solution two: Check the condition of the paper, and then reload it

Paper feed issues might result from dusty, torn, wrinkled, wet, or folded paper in the tray. The quality of the paper can also make a difference. Use only good quality paper that meets printer specifications. Follow these steps to check the condition of the paper.
observação:
For the purposes of these troubleshooting steps, use only 10 to 25 sheets of plain white, unused paper.

Step one: Check the condition of the paper

  1. Remove the stack of paper from the tray.
  2. Check for obstructions inside the tray. Use a flashlight to view the mechanism inside the tray to make sure that nothing blocks the paper from engaging with the rollers. Even small pieces of paper can cause paper feed issues.
    observação:
    If you find obstructions in the paper path, skip to the section on cleaning the rollers.
  3. Examine the condition of the paper, and then replace any ripped, dusty, curled, wrinkled, or bent paper.
  4. Make sure that all the paper in the stack is the same size and type. Never load mixed types of paper in the tray. The product can only process one type of paper at a time.
  5. Tap the stack of paper on a flat surface to align the edges.
  6. Make sure that the stack of paper contains no fewer than 10 sheets and no more than 25 sheets of paper.
    observação:
    You need to use 10 to 25 sheets of paper only for purposes of these troubleshooting steps. When the issue is resolved, you can resume loading paper according to the paper tray capacity specifications for your product.

Step two: Reload the paper

  1. Lift the output tray, and then slide the paper guides out as far as possible.
    Figura : Lift the output tray, and then slide the paper guides out
    Image: Lift the output tray, and then slide the paper guides out.
  2. Load the paper in the center of the tray with the short edge first and print-side down.
    Figura : Load the paper print-side down
    Image: Load the paper print-side down.
  3. Push the stack of paper into the tray as far as possible. Make sure that the paper is not higher than the line marking in the tray.
      cuidado:
    Do not load paper while the printer is printing. Jams or paper feed issues might occur.
  4. Slide the paper guides in until they touch the edge of the stack.
    Figura : Slide in the paper guides
    Image: Slide in the paper guides.
  5. Lower the output tray, and then pull out the tray extension.
    Figura : Lower the output tray, and then pull out the tray extension
    Image: Lower the output tray, and then pull out the tray extension.

Step three: Print a test page

Printing a test page verifies if the hardware functions correctly. Follow these steps to print a test page.
  • If these steps resolved the issue, and the test page prints, there is no need to continue troubleshooting.
  • If the issue persists, continue with the next solution.
  • If the test page does not print, continue with the next solution.

Solution three: Clean the paper rollers

Dust or paper residue on the rollers inside the printer can cause paper feed issues. Follow these steps to clean the rollers.

Step one: Clean the paper rollers

Step two: Print a Printer Status Report

  • If the test page prints, try printing the original document again. If the issue is resolved, there is no need to continue troubleshooting.
  • If the test page prints, but the original document does not, continue to the next solution in this document.
  • If the test page does not print, try printing the page again. Listen for the rubber paper-pick rollers; you should be able to hear them rotating. Then, try slowly pushing the paper farther in until the roller engages to pick up the paper. Be careful not to push the paper in too far, which can cause paper jams.
    • If the test page does not print when slowly pushing the paper farther in, repeat the previous steps to clean the rollers again. If the issue continues after repeated cleaning, skip the next solution in this document, and then service the printer.
    • If the test page prints when slowly pushing the paper farther in, try printing the original document again. The paper might not have been loaded far enough into the printer. If the issue is resolved, there is no need to continue troubleshooting.
    • If the paper only feeds through the printer when you slowly push it farther in, repeat the previous steps to clean the rollers again. If the issue continues after repeated cleaning, skip the next solution in this document, and then service the printer.

Solution four: Adjust the paper settings

The printer might not pick up paper if the paper size and type in the paper tray do not match the current size and type settings.
  • If the document prints, the issue is resolved, and there is no need to continue troubleshooting.
  • If the document prints on plain white paper, but not a special paper type, there is no need to continue troubleshooting. The problem is probably related to the paper that you were trying to print on, or possibly a connectivity problem. Review the Cause section at the beginning of this document to check other possibilities.
  • If the document does not print, continue with the next solution.

Solution five: Service the printer

Service or replace your HP product if the issue persists after completing all the preceding steps.
Go to Contact HP Customer Support to schedule a product repair or replacement. If you are in Asia Pacific, you will be directed to a local service center in your area.
To confirm your warranty status, go to HP Product Warranty Check. Repair fees might apply for out-of-warranty products.

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