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Suporte ao Cliente HP - Base de Conhecimento

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  • Informações
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    A HP foi informada recentemente da vulnerabilidade de certas impressoras InkJet e LaserJet por um investigador externo. A HP tem atualizações disponíveis para download para solucionar a vulnerabilidade. Você pode baixar e instalar a atualização na página de Software/Drivers da HP para o modelo de sua impressora. Detalhes e mais informações estão disponíveis no Boletim de Segurança.

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    Crie uma conta HP hoje!

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HP LaserJet Pro Printers - 'Out of Paper' Displays, Printer Does Not Pick Paper

This document is for HP LaserJet Pro M12a, M12w, P1102, P1102s, P1102w, P1106, P1108, P1109, and P1109w printers.
The Attention light blinks, an Out of Paper message displays on the computer, and the printer does not pick up paper from the input tray.

Step 1: Check the paper, and then reload it

Paper feed issues might result from using ripped, dusty, curled, wrinkled, or bent paper. The quality of the paper can also make a difference. Follow these guidelines to help avoid the issue.
  • Use only good quality paper that meets printer specifications.
  • Store all paper in a dry, cool place. Paper feed issues occur more often in humid climates.
  • Do not print on paper that is already printed. The dampness of the ink can cause the paper to stick together.
  • Wait for the printer to complete a job or to display an 'Out of paper' message before you reload the paper.
Make sure the paper you are using is in good condition, it is stacked neatly in the tray, and the paper path and tray are free from obstructions.
  1. Remove the paper stack from the input tray.
  2. Check for obstructions inside the tray. Use a flashlight to view the mechanism inside the tray to make sure nothing blocks the paper from engaging with the rollers. Even small pieces of paper can cause paper feed issues.
    observação:
    If you find obstructions in the paper path, skip to the step to clean the pickup roller or print a cleaning page for HP LaserJet Pro M12w printers.
  3. Remove any severely bent, wrinkled, or torn paper from the stack.
  4. Holding the paper stack in both hands, flex the stack to form a U shape, and then flex the stack in the opposite direction to loosen stuck paper sheets.
    Figura : Flexing the paper stack
    Flexing the paper stack
  5. Load the stack of paper with the print-side facing up into the input tray, and then slide the stack forward until it stops.
    observação:
    Load up to 150 sheets of paper with the print side facing up and the top edge toward the printer.
  6. Slide the paper length and width guides so that they are resting against the stack of paper.
    Figura : Sliding in the paper guides
    Sliding in the paper guides
Try to print. If the issue persists, continue to the next step.

Step 2: Check the paper size and type settings

Depending on the settings, the printer might display an 'Out of Paper' error message, even if the input tray has paper loaded. Change the input tray settings from the program you are trying to print from.
Try to print. If the issue persists:
  • M12a printers: Skip to the step to reset the printer.
  • M12w printers: Continue to the next step.

Step 4: Clean the pickup roller

Dust, paper fiber, and other debris might accumulate on the pickup roller and cause paper feed issues. Clean the pickup roller inside the printer, and then try to print again.
  1. Gather the following items.
    • A lint-free cloth or swab
    • Distilled, filtered, or bottled water (tap water might damage the printer)
  2. Turn off the printer.
  3. Unplug the power cord from the back of the printer, and then wait for the printer to cool.
  4. Open the print cartridge door, and then remove the print cartridge.
    Figura : Opening the print cartridge door and remove the print cartridge
    Opening the print cartridge door and remove the print cartridge.
  5. Find the pickup roller.
    Figura : Finding the pickup roller
    Finding the pickup roller.
  6. Lightly dampen the swab or cloth with the water, and then squeeze any excess liquid from the swab.
  7. Clean the pickup roller, applying a moderate amount of pressure.
  8. Allow the pickup roller to dry completely (approximately 10 minutes).
  9. Reinstall the print cartridge, and then close the print cartridge door.
    Figura : Reinstalling the print cartridge and closing the print cartridge door
    Reinstalling the print cartridge and closing the print cartridge door.
  10. Plug the power cord back into the printer, and then turn on the printer.
Try to print. If the issue persists, continue to the next step.

Step 5: Reset the printer

Sometimes an error persists even though there is no paper feed issue.
  1. Turn the printer on, if it is not already on.
  2. Wait until the printer is idle and silent before you continue.
  3. With the printer turned on, disconnect the power cord from the rear of the printer.
  4. Unplug the power cord from the wall outlet.
  5. Wait at least 60 seconds.
  6. Plug the power cord back into the wall outlet.
    observação:
    HP recommends connecting the printer power cord directly to the wall outlet.
  7. Reconnect the power cord to the rear of the printer.
  8. Turn on the printer, if it does not automatically turn on.
    The printer might go through a warm-up period. The printer lights might flash, and the carriage might move.
  9. Wait until the warm-up period finishes and your printer is idle and silent before you proceed.
Try to print. If the problem persists, continue to the next step.

Step 6: Service the printer

Service or replace your HP product if you completed all preceding steps.
To see if your product is still under warranty, go to the warranty check website http://www.support.hp.com/checkwarranty. Contact HP Support to schedule a repair or replacement. If you are in Asia Pacific, Contact HP Support to find a local service center in your area.
Repair fees might apply for out-of-warranty products.

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