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HP Designjet T1100 Printer Series - The Paper Cannot be Loaded Successfully

  • Ensure no paper is loaded.
  • Ensure the paper is far enough inside the printer, you should feel the printer grab the paper.
  • Do not attempt to straighten the paper during the aligning process, unless instructed to do so by the front-panel display. The printer automatically attempts to straighten the paper.
  • The paper may be crumpled, or warped, or may have irregular edges.

General unsuccessful roll load issues

  • If the paper does not load, the leading edge of the paper may not be straight or clean and needs to be trimmed. Remove the initial 2 cm (1 inch) from the roll and try again. This may be necessary even with a new roll of paper.
  • Ensure the roll ends are tight against the spindle ends.
  • Check that the spindle is correctly inserted.
  • Check that the paper is correctly loaded on the spindle, and that it loads over the roll towards you.
  • Check that all roll end plugs have been removed.
  • Check that the paper is wound tightly on the roll.
  • Do not touch the roll or paper at during the alignment process.

Unsuccessful roll load with 24-inch printer

On a 24-inch printer, if the paper has not been inserted straight, the front panel displays the following instructions.
  1. When prompted by the front-panel display, lift the blue lever on the left. The printer attempts to straighten the roll.
  2. When prompted by the front-panel display, lower the blue lever. The printer checks the alignment. If the roll is aligned, the printer measures the width and you are now ready to print.
    If the roll is still not aligned, the front panel displays an error and instructions.
  3. When prompted by the front-panel display, lift the blue lever on the left.
  4. Rewind the roll from the end of the spindle until the edge is on the blue line.
  5. Press OK, on the front panel.
  6. When prompted by the front-panel display, lower the lever. The printer checks the alignment. If the roll is aligned, the printer measures the width and you are now ready to print.
    If the roll is still not aligned, the front panel displays an error and instructions to start again at step three.
    If you would like to start the load process again, cancel the process on the front panel and rewind the roll from the end of the spindle until the edge is removed from the printer.

Unsuccessful roll load with 44-inch printer

On a 44-inch printer, if the paper has not been inserted straight, the front panel displays the following instructions.
  1. When prompted by the front-panel display, lift the blue lever on the left. The printer attempts to straighten the roll.
  2. When prompted by the front-panel display, lower the blue lever. The printer checks the alignment. If the roll is aligned, the printer measures the width and you are now ready to print.
    If the roll is still not aligned, the front panel displays an error and instructions to start again.
    If you would like to start the load process again, cancel the process on the front panel and rewind the roll from the end of the spindle until the edge is removed from the printer.
observação:
If the roll has become loose around the core, the printer cannot load the paper.

Unsuccessful sheet load

  • Guide the sheet, especially thick papers, when the printer initially feeds the sheet.
  • Do not attempt to straighten the sheet during the loading process, unless instructed to by the front-panel display. The printer automatically attempts to straighten the sheet.
  • Do not use hand-cut sheets, which may be of irregular shapes. Use only purchased sheets.
If the sheet is not caught by the printer, the front-panel display asks you to push paper further into the printer, and tries to feed the paper again.
If the sheet is caught by the printer but is not inserted straight, the front panel displays the following instructions.
  1. When prompted by the front-panel display, lift the blue lever on the left.
  2. Adjust the sheet to align with the front and right side blue lines.
  3. Once the sheet is aligned, press OK on the front panel.
  4. When prompted by the front-panel display, lower the blue lever. The printer checks the alignment. If the sheet is aligned, the printer measures the sheet and feed it out the back into the roll feed. You are now ready to print.
    If the sheet is still not aligned, the front panel displays an error and instructions to start again.
    If you would like to start the load process again, cancel the process on the front panel and the printer ejects the sheet out the front.

Paper loading error messages

Here is a list of front-panel display messages related to paper loading, with the suggested corrective action.
Front-panel display message
Suggested action
Paper incorrectly loaded
The paper has not been loaded correctly; the edge was not aligned with the load guide. Lift the blue lever, remove paper, and lower lever.
Paper not found
During the paper load process the printer did not detect any paper. Ensure the paper is inserted fully and is not transparent.
Paper loaded with too much skew
During the paper load process the printer detected that the paper had too much skew. Follow the instructions on the front-panel display.
Paper too small
During the load process the printer detected that the paper is too narrow or too short to be loaded in the printer. Press the Cancel key to stop the load process.
Paper too big
During the load process the printer has detected that the paper is either too wide or too long (sheet only) to be loaded correctly. Press the Cancel key to stop the load process.
Paper loose around core
The end of the roll has become loose around the core. Tighten the paper to the core or insert a new roll.
Lever lifted
During the load process the blue lever was lifted. This prevents the printer from loading the paper. Follow the instructions on the front-panel display.

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