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Suporte ao Cliente HP - Base de Conhecimento

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HP Designjet 510 Series Printers - Image errors

Image error

  • Image is incomplete
    • Details the actions to take when the print is: blank, partial, or has suffered clipping.
  • Printed image incorrect
    Explains why the image is:
    • In one portion of the printing area
    • Unexpectedly rotated
    • Mirrored
    • Distorted or unintelligible
    • Overlaid with another image
    • Does not obey Page Format and Rotate commands
  • Other sources of information
    • Lists others sources of information for image problems.

Image is incomplete

  • Output contains only a partial print
  • Image is clipped
  • Long-axis print is clipped
Output contains only a partial print
  • Did you press Cancel or Form Feed and Cut before all the data was received by the printer? If so, you have ended the data transmission and will have to print the page again (you normally don't need to press Form Feed and Cut to unload the print).
  • The I/O Setup > I/O Timeout setting may be too short. From the front-panel menu you can increase the I/O Timeout setting to a longer period and then send the print again.
  • The file may be too large for the printer's memory. Select Send Job as a Bitmap in the driver's Troubleshooting menu (Services tab). This may slow down print speed. Alternatively, you can install extra memory on the HP-GL/2 Accessory Card in your printer.
  • There may be a communications problem between your computer and the printer. Check your interface cable.
  • Check to make sure that your software settings are correct for your current page size (for example, long-axis prints).
Image is clipped
  • This normally indicates a discrepancy between the actual printing area on the loaded paper and the printing area as understood by your software. For general advice on printing areas and page size.
  • Check the actual printing area for the paper size you have loaded (printing area = paper size – margins).
  • Check what your software understands to be the printing area (which it may call "printable area" or "imagable area"). For example, some software applications assume standard printing areas that are larger than those used in this printer.
  • You may have asked to rotate the page from portrait to landscape on paper that is not wide enough, for example a D/A1-size page rotated on a D/A1-size roll.
  • If necessary, change the printing area in your software.
  • The file may be too large for the printer’s memory. Select Send Job as a Bitmap in the driver's Troubleshooting menu (Services tab). This may slow down print speed. Alternatively, you can install extra memory on the HP-GL/2 Accessory Card in your printer.
Long-axis print is clipped
  • Does your software support long-axis prints?
  • Have you specified an appropriate paper size in your software?
  • There may not be sufficient memory. Select Send Job as a Bitmap in the driver's Troubleshooting menu (Services tab). This may slow down print speed. Alternatively, you can install extra memory on the HP-GL/2 Accessory Card in your printer.

Printed image incorrect

  • Image is in one portion of the printing area
  • Print is distorted or unintelligible
  • One image overlays another on the same sheet
Image is in one portion of the printing area
  • Is the page size configured in the software too small?
  • Are you sure that your software doesn't believe the image to be in one quadrant of the page?
  • Otherwise, this indicates an incompatibility between the software and the printer.
  • Is your software configured for this printer? For general advice, see the Assembly and Set-up Poster. For advice specific to your software, see the documentation supplied with the driver.
Image is unexpectedly rotated
  • Check the front-panel Paper > Page format > Rotate setting.
Print is distorted or unintelligible
  • The interface cable between your computer and the printer could be faulty. Try another cable to see if the problem is corrected.
  • If you have connected your computer to the parallel port on the printer, make sure you are using a genuine HP parallel interface cable.
  • Depending on the software, drivers and RIPs you are using with your printer, there will be different solutions to this problem. Refer to the Vendor's User Documentation for details.
One image overlays another on the same sheet
  • The I/O Setup > I/O Timeout setting may be too long. From the front-panel menu, decrease the setting and print again.

Other sources of information

If you don't find the solution to the problem here, other sources of help are:
  • The documentation supplied with the driver that you are using to manage the output from your software application to the printer.

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