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Suporte ao Cliente HP - Base de Conhecimento

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  • Informações
    Solucione problema de impressora HP no macOS

    A mensagem "Um [componente de software] danificará o seu computador" aparece durante a impressão ou instalação - Clique aqui

    Informações

    Problemas de áudio ou som? Teste o nosso automatizado HP Audio check!

    Informações

    Conserte e solucione problemas de atualização do Windows 10 em um Computador ou Impressora HP. Clique aqui

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    Crie uma conta HP hoje!

    Conecte-se com o suporte da HP com mais rapidez, gerencie todos os seus dispositivos em um só lugar, veja as informações de garantia e mais. Saiba mais

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Impressoras HP OfficeJet 8010, 8020, 8030 - Impressão de páginas de autoteste

Os relatórios da impressora fornecem informações de status e ajudam a resolver problemas de hardware, tinta e conectividade de rede.

Print a fax test report (fax models only)

The Fax Test Report lists the status of the fax function and steps to troubleshoot the function in case of a fax test failure.

  1. Make sure the printer is on and there is paper in the tray.

  2. On the printer, touch Fax > Setup > Tools.

  3. Touch Run Fax Test.

    Fax test report

Print a Network Configuration Page

A Network Configuration Page lists important network settings such as network status and the printer IP address.

  1. Make sure the printer is on and there is paper in the tray.

  2. From the home screen on the printer control panel, swipe down to open the Dashboard.

  3. Touch the Setup icon, and then go to Reports > Network Configuration Page.

    Network configuration page 1
    Network configuration page 2
    Network configuration page 3

Print a Print Quality Diagnostic Page

A Print Quality Diagnostic Page helps identify the source of print quality issues.

  1. Make sure the printer is on and there is paper in the tray.

  2. From the home screen on the printer control panel, swipe down to open the Dashboard.

  3. Touch the Setup icon , and then go to Reports > Print Quality Report.

    An example of a print quality page

Print a Printer Status Report

A Printer Status Report lists the printer serial number, estimated ink levels, ink cartridge numbers, printer usage, and connectivity, scan, and fax settings.

  1. Make sure the printer is on and there is paper in the tray.

  2. From the home screen on the printer control panel, swipe down to open the Dashboard.

  3. Touch the Setup icon Setup icon, and then go to Reports > Printer Status Report.

    An example of a printer status report

Print a Web Access Test Results page

Print a Web Access Test Results page for information about the printer's wireless connection. The Web Access Test Results page provides information about the printer status, hardware (MAC) address, and the IP address.

  1. Make sure the printer is on and there is paper in the tray.

  2. From the home screen on the printer control panel, swipe down to open the Dashboard.

  3. Touch the Setup icon , and then go to Reports > Web Access Test Report.

    Web access test results page

Print a Wireless Network Test Results report

A Wireless Network Test Results report lists important network settings such as network status and the printer IP address.

  1. Make sure the printer is on and there is paper in the tray.

  2. From the home screen on the printer control panel, swipe down to open the Dashboard.

  3. Touch the Setup icon , and then go to Reports > Wireless Test Report.

    Wireless network test results report

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País/região: Flag Brasil

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