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SUPPORT COMMUNICATION- ORIENTAÇÃO AOS CLIENTES

Identificação do documento: c05143007

Versão: 1

Notebooks HP 11, 14, 15, 17, 2xx G5, ENVY, Pavilion, Stream e Star Wars 15 e estações de trabalho móveis Z Book - A opção para enviar ou receber arquivo por Bluetooth não está disponível

Notice:: The information in this document, including products and software versions, is current as of the release date.The document is subject to change without notice.

Data de liberação : 18-May-2016

Última atualização : 18-May-2016

DESCRIPTION

A opção para enviar ou receber arquivos por Bluetooth não está disponível. O problema ocorre quando o sistema operacional é atualizado do Windows 7 para o Windows 10.

Figura : Configuração incorreta de BT: as opções de envio e recebimento por Bluetooth não estão disponíveis

Figura : Configuração correta de BT: as opções de envio e recebimento por Bluetooth estão disponíveis

ABRANGÊNCIA

As informações contidas neste documento se aplicam aos seguintes equipamentos:

Computadores:

Notebooks HP série 11-f000
Notebooks HP série 14-af000
Notebooks HP série 14-af100
Notebooks HP série 14-am000
Notebooks HP série 14-an000
Notebooks HP série 14-aq000
Notebooks HP série 14-ar000
Notebooks HP série 15-ac000 (Toque)
Notebooks HP série 15-af000
Notebooks HP série 15-af000 (Toque)
Notebooks HP série 15-af100
Notebooks HP série 15-af100 (Toque)
Notebooks HP série 15-ay000
Notebooks HP série 15-ay000 (Toque)
Notebooks HP série 15-ba000
Notebooks HP série 15-ba000 (Toque)
Notebooks HP série 15-be000
Notebooks HP série 15-bd000
Notebooks HP série 15-bg000
Notebooks HP série 17-y000
Notebooks HP série 255 G5
Notebooks HP série 256 G5
Notebooks HP Beats Special Edition série 15-p000
Notebooks HP ENVY série 15-ae000
Notebook HP ENVY 15-ae000 (Toque)
Notebooks HP ENVY série 15-ae100
Notebook HP ENVY 15-ae100 (Toque)
Notebook HP ENVY 15-ah000
Conversível HP ENVY 15-u000 x360
Conversível HP ENVY 15-u100 x360
Conversível HP ENVY série 15-u200 x360
Conversível HP ENVY 15-u300 x360
Conversível HP ENVY 15-u400 x360
Conversível HP ENVY 15-w000 x360
Conversível HP ENVY 15-w100 x360
Notebook HP ENVY 17-n000
Notebook HP ENVY 17-n000 (Toque)
Notebook HP ENVY 17-n100
Notebook HP ENVY 17-n100 (Toque)
Notebook HP ENVY 17-r000
Notebook HP ENVY 17-r000 (Toque)
Notebook HP ENVY 17-r100
Notebook HP ENVY 17-u000
Conversível HP ENVY m6 -w100 x360
Notebooks HP ENVY série m6-ae100
Notebook HP ENVY m6-p000
Conversível HP ENVY m6-w000 x360
Notebook HP ENVY m7-n000
Notebook HP ENVY m7-n100
Notebook HP ENVY m7-n100 (Toque)
Notebook HP ENVY m7-u000
Computador destacável HP Pavilion 10-n100 x2
Computador destacável HP Pavilion 12-b000 x2
Conversível HP Pavilion 13-a000 x360
Conversível HP Pavilion 13-a100 x360
Conversível HP Pavilion 13-a200 x360
Conversível HP Pavilion 13-a300 x360
Notebooks HP Pavilion série 13-b000
Notebooks HP Pavilion série 13-b100
Notebooks HP Pavilion série 13-b200
Computador HP Pavilion 13-p100 x2
Conversível HP Pavilion 13-s000 x360
Conversível HP Pavilion 13-s100 x360
Notebooks HP Pavilion série 14-ab000
Notebooks HP Pavilion série 14-ab000 (Toque)
Notebooks HP Pavilion série 14-ab100
Notebooks HP Pavilion série 14-ab100 (Toque)
Notebooks HP Pavilion série 14-al000
Notebooks HP Pavilion série 15-ab000
Notebooks HP Pavilion série 15-ab000 (Toque)
Notebooks HP Pavilion série 15-ab100
Notebooks HP Pavilion série 15-ab100 (Toque)
Notebooks HP Pavilion série 15-ab200
Notebooks HP Pavilion série 15-ab200 (Toque)
Notebooks HP Pavilion série 15-ab500
Notebooks HP Pavilion série 15-ab500 (Toque)
Notebooks HP Pavilion série 15-au000
Notebooks HP Pavilion série 15-au000 (Toque)
Notebooks HP Pavilion série 15-aw000
Notebooks HP Pavilion série 15-bc000
Notebooks HP Pavilion série 15-bc000 (Toque)
Notebooks HP Pavilion série 15-p000
Notebooks HP Pavilion série 15-p100
Notebooks HP Pavilion série 15-p200
Notebook HP Pavilion 15-p200 (Toque)
Notebooks HP Pavilion série 17-ab000
Notebooks HP Pavilion série 17-ab000 (Toque)
Notebooks HP Pavilion série 17-f000
Notebooks HP Pavilion série 17-f100
Notebooks HP Pavilion série 17-f200
Notebook HP Pavilion 17-f200 (Toque)
Notebooks HP Pavilion série 17-g000
Notebooks HP Pavilion série 17-g000 (Toque)
Notebooks HP Pavilion série 17-g100
Notebooks HP Pavilion série 17-g100 (Toque)
Notebooks HP Pavilion série 17-g200
Notebook HP Stream 11-r000
Notebook HP Stream 13-c000
Notebook HP Stream 13-c000 (Toque)
Notebook HP Stream 13-c000 (com DataPass)
Notebook HP Stream 13-c100
Estações de trabalho móveis HP ZBook série 17 G3
Notebooks Star Wars Special Edition série 15-an000
Notebook Star Wars Special Edition 15-an000 (Toque)

Sistemas operacionais:

Microsoft Windows 10 Home (32 bits)
Microsoft Windows 10 Home (64 bits)
Microsoft Windows 10 Enterprise (64 bits)
Microsoft Windows 10 Pro (64 bits)
Microsoft Windows 10 Pro (32 bits)

RESOLUÇÃO

Para resolver esse problema, baixe e instale o SoftPaq a seguir para atualizar o driver de Bluetooth:

Descrição do SoftPaq	Notas de lançamento	Baixar SoftPaq
Driver de Bluetooth Intel Versão: 18.1.1605.3087 Revisão: O	Notas de lançamento SP75360	Download do arquivo SP75360

OBSERVAÇÃO: Uma versão mais recente desse software pode estar disponível. Verifique se há novas versões em http://www.hp.com/drivers.

Hardware platforms affected : HP 11-f000 Notebook PC series, HP 14-af000 Notebook PC series, HP 14-af100 Notebook PC series, HP 14-am000 Notebook PC series, HP 14-an000 Notebook PC series, HP 14-aq000 Notebook PC series, HP 14-ar000 Notebook PC series, HP 15-ac000 Notebook PC series (Touch), HP 15-af000 Notebook PC series, HP 15-af000 Notebook PC series (Touch), HP 15-af100 Notebook PC series, HP 15-af100 Notebook PC series (Touch), HP 15-ay000 Notebook PC series, HP 15-ay000 Notebook PC series (Touch), HP 15-ba000 Notebook PC series, HP 15-ba000 Notebook PC series (Touch), HP 15-bd000 Notebook PC series, HP 15-be000 Notebook PC series, HP 15-bg000 Notebook PC series, HP 17-y000 Notebook PC series, HP 255 G5 Notebook PC, HP 256 G5 Notebook PC, HP Beats Special Edition 15-p000 Notebook PC, HP ENVY 15-ae000 Notebook PC, HP ENVY 15-ae000 Notebook PC (Touch), HP ENVY 15-ae100 Notebook PC, HP ENVY 15-ae100 Notebook PC (Touch), HP ENVY 15-ah000 Notebook PC, HP ENVY 15-u000 x360 Convertible PC, HP ENVY 15-u100 x360 Convertible PC, HP ENVY 15-u200 x360 Convertible PC, HP ENVY 15-u300 x360 Convertible PC, HP ENVY 15-u400 x360 Convertible PC, HP ENVY 15-w000 x360 Convertible PC, HP ENVY 15-w100 x360 Convertible PC, HP ENVY 17-n000 Notebook PC, HP ENVY 17-n000 Notebook PC (Touch), HP ENVY 17-n100 Notebook PC, HP ENVY 17-n100 Notebook PC (Touch), HP ENVY 17-r000 Notebook PC, HP ENVY 17-r000 Notebook PC (Touch), HP ENVY 17-r100 Notebook PC, HP ENVY 17-u000 Notebook PC, HP ENVY m6-ae100 Notebook PC series, HP ENVY m6-p000 Notebook PC, HP ENVY m6-w000 x360 Convertible PC, HP ENVY m6-w100 x360 Convertible PC, HP ENVY m7-n000 Notebook PC, HP ENVY m7-n100 Notebook PC, HP ENVY m7-n100 Notebook PC (Touch), HP ENVY m7-u100 Notebook PC, HP Pavilion 10-n100 x2 Detachable PC, HP Pavilion 12-b000 x2 Detachable PC, HP Pavilion 13-a000 x360 Convertible PC, HP Pavilion 13-a100 x360 Convertible PC, HP Pavilion 13-a200 x360 Convertible PC, HP Pavilion 13-a300 x360 Convertible PC, HP Pavilion 13-b000 Notebook PC series, HP Pavilion 13-b100 Notebook PC series, HP Pavilion 13-b200 Notebook PC series, HP Pavilion 13-p100 x2 PC, HP Pavilion 13-s000 x360 Convertible PC, HP Pavilion 13-s100 x360 Convertible PC, HP Pavilion 14-ab000 Notebook PC series, HP Pavilion 14-ab000 Notebook PC series (Touch), HP Pavilion 14-ab100 Notebook PC series, HP Pavilion 14-ab100 Notebook PC series (Touch), HP Pavilion 14-al000 Notebook PC series, HP Pavilion 15-ab000 Notebook PC series, HP Pavilion 15-ab000 Notebook PC series (Touch), HP Pavilion 15-ab100 Notebook PC series, HP Pavilion 15-ab100 Notebook PC series (Touch), HP Pavilion 15-ab200 Notebook PC series, HP Pavilion 15-ab200 Notebook PC series (Touch), HP Pavilion 15-ab500 Notebook PC series, HP Pavilion 15-ab500 Notebook PC series (Touch), HP Pavilion 15-au000 Notebook PC series, HP Pavilion 15-au000 Notebook PC series (Touch), HP Pavilion 15-aw000 Notebook PC series, HP Pavilion 15-bc000 Notebook PC series, HP Pavilion 15-bc000 Notebook PC series (Touch), HP Pavilion 15-p000 Notebook PC series, HP Pavilion 15-p100 Notebook PC series, HP Pavilion 15-p200 Notebook PC (Touch), HP Pavilion 15-p200 Notebook PC series, HP Pavilion 17-ab000 Notebook PC series, HP Pavilion 17-ab000 Notebook PC series (Touch), HP Pavilion 17-f000 Notebook PC series, HP Pavilion 17-f100 Notebook PC series, HP Pavilion 17-f200 Notebook PC (Touch), HP Pavilion 17-f200 Notebook PC series, HP Pavilion 17-g000 Notebook PC series, HP Pavilion 17-g000 Notebook PC series (Touch), HP Pavilion 17-g100 Notebook PC series, HP Pavilion 17-g100 Notebook PC series (Touch), HP Pavilion 17-g200 Notebook PC series, HP Pavilion x2 12-b100 Detachable PC, HP Stream 11-r000 Notebook PC, HP Stream 13-c000 Notebook PC, HP Stream 13-c000 Notebook PC (Touch), HP Stream 13-c000 Notebook PC (with DataPass), HP Stream 13-c100 Notebook PC, HP ZBook 17 G3 Mobile Workstation, HP ZBook 17 G3 Mobile Workstation (ENERGY STAR), Star Wars Special Edition 15-an000 Notebook, Star Wars Special Edition 15-an000 Notebook (Touch)

Sistemas operacionais afetados : Não aplicável

Softwares afetados : Não aplicável

ID de referência cruzada de comunicações de suporte : IA05130902

HP Inc. shall not be liable for technical or editorial errors or omissions contained herein.The information provided is provided "as is" without warranty of any kind.To the extent permitted by law, neither HP or its affiliates, subcontractors or suppliers will be liable for incidental, special or consequential damages including downtime cost; lost profits; damages relating to the procurement of substitute products or services; or damages for loss of data, or software restoration.The information in this document is subject to change without notice.HP Inc. and the names of HP products referenced herein are trademarks of HP Inc. in the United States and other countries.Other product and company names mentioned herein may be trademarks of their respective owners.

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